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Customer Service Representative

hace 2 semanas


Barcelona, España team.blue Spain A tiempo completo

Swizzonic is a trusted Swiss provider of domain management, web hosting, and digital presence solutions. With a strong focus on security, reliability, and customer service, Swizzonic empowers individuals and businesses to build and grow their online presence with confidence — all from within Switzerland and in full compliance with local data privacy standards. We are currently looking for a Customer Service Representative to our team. **Responsibilities**: - Establish a relationship of trust with every customer who contacts us, representing - the values of the company. - and website creation tools. Accompany the customer until his questions are fully - answered. - Detecting the needs of our customers, advising them on the purchase of new - products. - Commercial attitude - chat and/or telephone. - Escalate queries that cannot be resolved to the second level support team. **We offer**: - We offer a stable position, close and friendly environment. - Continuous learning, so that you are always up to date with what's happening in our - sector thanks to our technical training courses - Tickets Restaurant to keep you energised - Health insurance - If you prefer to work from home no problem, we do remote work since 2019. - And what we value most, a good working environment: young and human. **Requirements**: - German language high skills are essential. (Swiss-German would be a big plus) - English would also be welcome. Italian and French are a plus. - You must have demonstrable previous experience in customer service and/or helpdesk. If you don't have experience, that's fine, but you must have related studies and/or a clear customer orientation and attitude to compensate for it :) - Impeccable oral and written communication - We are not looking for just any telemarketer, but a person who is able to work autonomously in a highly collaborative environment. - High customer orientation: Win - Win - If you have experience working in Swiss market is optimal Key competences: - Passion for helping others - you love what you do - Teamwork: collaboration both with the team in your department and with other departments in the company. - Independent: No one needs to push you to excel; it's just who you are. - Proactive: You are eager to learn, adapt and improve your work; you seek help and use it well. **"Come as you are"** Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance