Digital Asset Management

**Omega CRM Consulting is looking for a Digital Asset Management (DAM) Content Steward** **that would like to collaborate with one of the top global pharmaceutical companies.**

The Content Steward supports the Digital Asset Management platform (DAM), global platform for storing, managing, and sharing our creative content within the global content creation and utilization model.

Content Stewards are responsible for supporting the DAM team with tasks related to user management and task management as well as managing support request tickets in the Global support platform.

Responsible for:

- Check and verify data relating to user registration and onboarding. Ensure that information is accurately entered in the system and follow proper procedures for user onboarding.
- Resolve user access issues into system platform. The Content Steward may need to verify information and update the database to reflect recent changes, again ensuring that the new data is correctly entered in the system.
- Handle enquiries regarding onboarding issues. Provide training and advice to employees on correct database access.
- Run user status reports
- Proactively check open tasks and move task progress forward as possible
- Audit and Quality check source files packages
- Assist in requesting source files for corrupt workflows
- Organize and process data relating to basic tickets in MyServices
- Monitor MyServices ticket dashboard
- Run service reports and follow up on appropriate metrics

Task management
- Task followup and cancelation
- Ticket management in Myservices

Onboarding of agencies
- Onboarding agencies internal
- Onboarding agencies TRACE

User management

User registration issues for external agencies and internal colleagues

User onboarding follow up and reporting

Identify and action selected asset owner tasks

Professional skills
- **Computer skills** -should be comfortable accessing information and using programs on one or more operating systems
- **Familiar with databases and Data entry**:

- **Attention to detail** - to ensure that data is correctly entered and secured. Database assistants must also pay close attention when verifying data
- **Organizational skills** to ensure agile and good quality of task management during the day
- **Communication skills **- effective verbal and written communication skills when providing assistance to employees or preparing reports

English required.
- Certificate of Higher Education (Formación professional) or Bachelor’s Degree

WHAT DO WE OFFER
- Permanent contract.
- Flexible Schedule. We make it easy. Balance your professional and personal life.
- Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
- Home Office.
- Flexible retribution (public transport ticket, Ticket restaurant,).
- Health insurance.
- OMEGA in action. Our commitment to a better society is not just an intention.

About us

Our mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing. We target companies from different fields such as: #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 500 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner. Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values: #Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #TogetherWeGrow