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Customer Service Representative

hace 2 semanas

Oviedo, España RHI Magnesita A tiempo completo

**Full time**

**The location of the role is in: Oviedo**

**About the job**

As a Customer Service Representative at RHI Magnesita, you will be the main point of contact between our clients and different departments involved in the trading process (i.e., logistics, sales, production, and finance). You will manage the entire Order to Cash process, from entering the purchase order into our system to the final delivery and cash collection. Additionally, you will have the opportunity to suggest and optimize process improvements to increase the effectiveness and efficiency of our customer service.

**In addition, your tasks will include**
- Evaluating the accuracy of contracts, purchase orders, and order confirmation accuracy
- Supporting in operational tasks involving logistics, import-export documentation, production rescheduling, and cash collection
- Supporting internal and external clients with troubleshooting tasks during the whole Order to Cash process
- Ensuring sales orders’ proper delivery and accurate invoicing

**About You**

You are a strong communicator with a collaborative attitude. With your great enthusiasm and creative mindset, you bring new ideas to the table, not only as an individual but also together with your colleagues. You work well in cross-functional teams and are not afraid to take responsibility and make decisions. With your hands-on mentality, structured approach and analytical skills, you proactively seek to improve the status quo. You see change as something positive, can adapt quickly and you like to courageously help shaping the future of RHI Magnesita.

**What we expect from you in terms of**

**Education**
- Preferably a University degree in relation to Business Administration or International Trade

**Languages**
- English - Proficient/Fluent
- German - Intermediate/High - would be a considerable asset

**Work Experience**
- Few years of relevant professional experience in International Logistics, Customer Service, or a similar area
- SAP knowledge would be a considerable asset

**Why you should work for RHI Magnesita**

You will perform in a customer focused environment. We live innovation and appreciate an open and pragmatic way of working. From our leaders we expect to drive our further transformation, to engage our people and to give direction. RHI Magnesita is a company where you can be yourself and where not only your resume and experience, but also your personality counts. We aim for global consistency in compensation policies, but also consider local common practices. RHI Magnesita is committed to support its employees through various means to enable the best possible performance.

**We offer**
- A permanent contract
- Flexible working hours for the perfect balance between your professional and personal life
- In-house trainings and unlimited access to LinkedIn Learning
- Meal allowance
- Private medical insurance
- Possibility of up to 50% home office
- Empowerment to take responsibility and forge your own career success
- Opportunities to learn, lead and build something new with colleagues from around the world

**Sounds like you?**

**About RHI Magnesita**

We are the acknowledged technology leader in the refractory industry. Our company is defined by people. We are committed to diversity and know that multiple approaches, perspectives and backgrounds fuel creativity and innovation. It is our aspiration to build a workplace culture where everyone feels valued, engages, and can enjoy a truly inclusive environment and the diverse voices of our employees are heard. We foster a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages open-mindedness, reliability, pragmatism, and innovation.

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