Claims Processor

**About Chubb**

This role is responsible for supporting **CGM TPA & Coverholder Claims Vendor Management**activities across three key pillars:

- **Coverholder with Claims Authority Onboarding Activity**
- **TPA & Coverholder with Claims Authority Performance Management**
- **TPA & Coverholder Claims Audit Management**

The role works collaboratively with CGM Claims Vendor Management, Claims Technical Services & Governance, and the CGM Claims Lines of Business to ensure robust oversight of third-party claims vendors.

**Key Responsibilities**:

- **Claims Processes & Practices**:

- Effectively manage the collation and completion of the Coverholder Claims due diligence questionnaire, ensuring compliance with Chubb and regulatory requirements.
- Support the delivery of the claims vendor audit program, including the coordination of audits via the Lloyd’s market Delegated Audit Manager (DAMs) system, and track necessary actions following audit outputs.
- **Focusing on Customers**:

- Ensure timely and accurate distribution of performance reporting packs to internal and external stakeholders, maintaining a customer-centric approach to meet their needs.
- Collaborate with stakeholders to track and close actions related to performance issues, ensuring high-quality service delivery.
- **Knowledge of Insurance Industry**:

- Stay informed about governance and compliance requirements to support regulatory adherence in vendor onboarding and operational audits.
- **Knowledge of my Organization**:

- Work closely with internal teams, including Claims Vendor Management and Claims Technical Services, to ensure alignment with Chubb’s organizational goals and processes.
- Leverage relationships with internal stakeholders and external partners to facilitate effective vendor oversight and performance management.
- **Operational Excellence**:

- Own the action tracking process, ensuring all actions are completed and closed within documented timescales.
- Support performance oversight through the analysis of performance metrics, identifying areas for improvement and ensuring operational efficiency.
- Utilize advanced MS Office tools (e.g., Pivot Tables, VLOOKUP) to streamline reporting and data analysis tasks.
- **Records Management**:

- Maintain accurate records of vendor onboarding, performance management, and audit activities, ensuring compliance with regulatory and organizational standards.
- **Service Delivery Effectiveness**:

- Provide administrative support for performance management forums, including minute-taking and tracking actions raised in relation to performance issues.
- Ensure timely coordination of audits and the sharing of audit outputs with relevant stakeholders to maintain effective oversight.
- **Multi-tasking and Prioritization**:

- Manage multiple responsibilities, including onboarding, performance management, and audit coordination, while adapting to changing priorities and deadlines.
- **Ad-hoc Support**:

- Handle ad-hoc requests as required, demonstrating flexibility and a proactive approach to problem-solving.

**Key Requirements**:

- Advanced level in English (C1) is a must.
- Native/Bilingual proficiency in any European language (Spanish, Italian, French, German, Dutch, etc.) is required.
- Governance and compliance experience is desirable.
- Experience managing vendors in an insurance environment, particularly in vendor onboarding and operational audit activities, is desirable.
- Basic knowledge of commercial insurance (A&H, P&C classes, underwriting, or policy issuance) is preferred.
- Strong organizational skills and the ability to work effectively within time constraints.
- Effective communication and interpersonal skills to engage with diverse internal stakeholders, external partners, and customers.
- Advanced knowledge of MS Office tools (e.g., Pivot Tables, VLOOKUP).

This role is ideal for individuals with strong organizational and analytical skills who are eager to contribute to the effective management of third-party claims vendors. Join us and play a key role in ensuring the quality and compliance of our vendor management processes in a dynamic and collaborative environment

**What we offer in return**:

- 29+ days of vacation a year
- 2 days working from home option + additional flexible days
- Working from home allowance
- Entry time flexibility
- Private medical insurance
- Life and accident insurance
- Meal allowance
- Pension plan
- Stock purchase plan
- Flexible compensation scheme
- Gympass
- Employee assistance program
Comprehensive Learning & Development offer

**Integrity. Client Focus. Respect. Excellence. Teamwork**
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

**Diversity & Inclusion**

**Eq