Copy of Client Success Operations Associate, Travel Emea

**Company Description** Are you ready to trade your job for a journey? Become a FlyMate**

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you

**Who we are**:
Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries.

Today, we’ve digitized payments for more than 4,500+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we’re just getting started

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity

We, at Flywire, are looking for a forward-thinking, motivated, and hardworking Client Success Operations Associate to support new and existing Travel Clients. This individual should be a phenomenal teammate, interested in building an emerging vertical, and be motivated by success.

The Client Success Operations Associate will be supporting existing and new clients, maintaining and growing our relationship with them, while also handling operational and support functions for travel clients.
- Fluency in English and Spanish is required
- Providing support for Travel clients while covering operational lifts
- Manages day to day support ticket queue - for example, staying on top of chargebacks, refunds, operational issues
- Building and maintaining strong relationships and communication with travel clients
- Working with internal teams to build out standard processes to support existing clients
- Strategic Consultation
- Become a payment expert for our merchants, delivering expertise, education, leadership and guidance to merchants on their global payments strategy.
- Providing a feedback loop for the Client, by gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicating these to product and management personnel.
- Developing and maintaining a current knowledge and understanding of all services provided by the company and maintaining, at all times, a professional and ethical relationship with clients when representing the company
- Execution and results oriented
- A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision.

**Qualifications**
Here’s What We’re Looking For:

- At least 1-2 years of client support experience
- Experience in handling customer objections and leading customer relationships
- Excellent time management skills
- Excellent interpersonal, analytical and planning skills
- Proficient presentation skills
- Working experience with Salesforce and Zendesk platforms is a plus

**Additional Information** What We Offer**:

- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days
- Great Talent & Development Programs (Managers Taking Flight - for new or aspiring managers)

**Submit today and get started**

We are excited to get to know you Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.