Customer Success Manager

Descripción de la oferta

Job responsibilities:

- Manage the portfolio of our customers as the primary relationship manager
- Develop engagement strategies with customers to establish a professional relationship by providing operational and product expertise, customer service, and training.
- Generate user documentation to ensure the delivery of successful solutions to client problems and opportunities.
- Work with the sales, product management, and technology teams to ensure day-to-day service is effectively meeting client needs and value is being delivered to the client.
- Develop and execute service plans that target customers? key strategic business initiatives and pain points, adds value and assures adoption of our products within the client base.
- Proactively monitors renewal risk factors such as product usage, customer satisfaction, training needs and other activities to proactively engage clients in increasing usage.
- Manage multiple projects / customers simultaneously and the ability to prioritize effectively
- Understand your clients internal political landscape and decision making processes.
- Built relationships to influential key stakeholders in your client organization, creating win-wins for all parties. Staying diplomatic, flexible and professional throughout.

What we offer:

- You will join a rapidly growing company at the cutting-edge of technology development.
- Opportunities for career development in Spain and abroad.
- Fast-paced, agile, professional and personable team members.
- Competitive compensation according to your professional background.
- Friendly atmosphere and open-minded culture that accepts differing opinions.
- Flexible working hours.
- Options for remote working.

Estudios mínimos
- Bachelor degree in business, technology or related field or relevant work experience.

Experiência mínima
- 3-5 years of experience in customer service or customer success position strongly preferred
- Experience promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Curiosity and an affinity for technical products required, to successfully inform and train clients in the use of our products and services
- Experience analysing and optimizing the existing processes in the Customer Success department and suggesting improvements.

Idiomas mínimos
- English: C1
- Spanish: native or C2
- fluency in German and/or French is highly appreciated but not required.

Inscribirse en la oferta
- Informática
- Madrid, España
- Contrato
- Indefinido
- Jornada completa
- Salario bruto fijo no especificado