Kam (Key Accounts Manager) A&h

Join us as a **Key Accounts Manager A&H (Accidents & Health business) Spain**to play an influential role in driving sales growth.

**Where you can make an impact**:KAM A&H Spain**
- **Focus on nurturing relationships with key clients**in Spain and support their business needs. A structured approach to account management, by handling current sponsor activity and new opportunities.
- **Onboard and takeover business won by Partnerships**, communication plan with clients, sponsor relationships as well as campaign management, both digital and telemarketing. In addition to managing existing relationships, this role includes responsibility for supporting new sales (Partnerships) - actively meeting and building connections with potential partners whenever is needed.
- **Client Management**: Analyze, track, and execute digital marketing and direct marketing campaigns. Oversee reporting and perform all tasks related to the campaign management, both internal and external.
- **Sales and Account Development**: Take a proactive approach in identifying opportunities to grow existing relationships and develop solid growth plans. Meet with partners, identify their needs, and incorporate these insights into your sales pitches.
- **Client Retention**: Focus on persistency and retaining clients, while identifying opportunities for growth within existing accounts. Participate actively in the Telemarketing Revamp Plan, current focus of DDM strategy to improve portfolio persistency and growth.
- **Operational Excellence**: Vendor interaction (fulfillment, digital marketing agency, digital developers, call centers among other)
- **Problem-Solving**: Take ownership of client challenges, resolving them in a timely and professional manner.
- **Risk Mitigation & Controls**: Work closely with internal teams to meet client needs and ensure smooth account operations. Comply with key regulatory and risk management responsibilities, by implementing AIG underwriting policies, practices, and procedures.

**About the role**

You will report to the Head of Digital & Direct Marketing for Iberia. As a Key Account Manager, you will focus on nurturing relationships with key clients in Spain and support their business needs. Success in this role requires a structured approach to account management, excellent communication skills and ideally fluency in both Spanish and English. You will collaborate with the broader Iberia team to deliver seamless customer experiences and maintain high levels of client satisfaction.

You will contribute by handling current sponsor activity and new opportunities. Among other responsibilities, the role will handle the distribution via partnerships, communication plan with clients, sponsor relationships as well as campaign management, both digital and telemarketing.

In addition to managing existing relationships, this role includes responsibility for supporting new sales (Partnerships) - actively meeting and building connections with potential partners whenever is needed.

**Responsibilities**:

- **Client Management**: Act as the primary point of contact for key clients, managing relationships and ensuring client satisfaction.
- The primary objective of this position is to analyze, track and execute digital marketing and direct marketing campaigns.
- The role will oversee reporting and perform all tasks related to the campaign management, both internal and external.
- **Sales and Account Development**: Take a proactive approach in identifying opportunities to grow existing relationships and develop solid growth plans. Meet with partners, identify their needs, and incorporate these insights into your sales pitches.
- Implement and manage digital & telemarketing acquisition campaigns with current and new sponsors.
- Support or handle direct marketing programs by any channel, to promote customer acquisition or cross-sell of products and services.
- Prepare marketing material for client’s communication.
- Participate in the execution of Partnerships & DDM acquisition Plan and budget drivers.
- **Client Retention**: Focus on persistency and retaining clients, while identifying opportunities for growth within existing accounts.
- Participate actively in the Telemarketing Revamp Plan, current focus of DDM strategy to improve portfolio persistency and growth.
- Monitor and act on all aspects related to the P&L of your accounts.
- **Operational Excellence**: Vendor interaction (fulfillment, digital marketing agency, digital developers, call centers among other)
- Manage renewals and contract updates, ensuring seamless delivery of services.
- Work with development teams (internal and external) to set up or adapt sales platform to sponsors or campaigns.
- Manage telemarketing providers, ensuring campaign targets are met.
- Manage digital partners.
- **Problem-Solving**: Take ownership of client challenges, resolving them in a timely and professional manner.
- Accountable for profitability of acquisition campaigns.
- Be proactive