First Line Manager Rare Metabolic

**JOB FUNCTION**:

- Ensure sales targets are achieved.
- Ensure development and execution of annual account plans that are aligned with local strategic objectives and assure robustness of plans
- Ensure excellence in execution of the local strategy and tactics for promoted brands in all areas of customer engagement, be it face to face or remote.
- Build and maintain partnerships between Takeda and its customers and key stakeholders and develop long-term mutually beneficial relationships
- Provide the appropriate level of guidance, management and leadership for the team and
ensure they interact with customers /stakeholders in a continuous and compliant way.
- Develop team capabilities in all aspects of KAM and ensure professional growth of the team members
- ** ACCOUNTABILITIES**:

- **Team Leadership & People Development**
- Define, communicate and embed performance standards and measures in line with
team/BU objectives
- Coach for performance: Coach and develop each team member in order to achieve quantitative and qualitative objectives (reward and recognize high-performance, develop talent and address low performance)
- Build and empower a team where members take personal ownership of their work & development and work collaboratively with both, colleagues from all relevant functions within Takeda and external stakeholders
- ** Strategic Planning**
- Encourage a strategic approach among the team, considering the broader objectives and longer-term impact of activities
- Ensure Patient-Trust-Reputation-Business principles guide own and the team’s planning and decision-making process.
- Supports the team to utilize insights to make decisions and guide their plans
- .
- ** Customer & Stakeholder Engagement**
- Identify, develop and maintain professional relationship with key HCPs (healthcare professionals) KOLs and scientific societies (as relevant). Identify new opportunities and ways to better meet their needs.
- Ensure that the HCPs (healthcare professionals), KOLs and scientific societies opinions received are being cascading to the BU Team in order to create and maintain the scientific materials updated
- Serve as role model in order to develop a high performing customer
- and stakeholder-centric in-field team.
- Enables a comprehensive understanding (self and team) of Omni Channel Engagement, including all available channels and how they are integrated into the customer journey
- Ensures KAMs execute the brand plan, utilizing a mix of tactic and a range of channels to deliver customer journeys for appropriate HCP segments
- Ensures team routinely enter data and insights from face to face and virtual customer interactions into CRM (e.g., key messages and reaction)
- Enables a comprehensive understanding (self and team) of Omni Channel Engagement, including all available channels and how they are integrated into the customer journey
- ** Operational Excellence**
- Ensure roles & responsibilities are defined within team and are clear for the team and rest of the organization
- Hold team accountable for development and implementation of account plans and Territory plans.
- Ensure processes are in place to identify and manage risks associated with delivery of plans.
- Analyses meticulously the sales results, detects tendency changes and market trends, and adapts territory plan accordingly.
- Understands and analyses broad data sources (e.g. Power BI, EDB and external sources), leveraging insights to monitor trends, make data driven decisions and plan and steer activity
- Ensure delegated budgets are managed efficiently.
- Ensures account team coordination, following Takeda’s Go To Market model, to maximize access at account level.
- Ensure all business operations within area of responsibility comply with company standards and Code of Practice, and to contribute to the monitoring of compliance with such codes across area of responsibility.
- Lead cross-functional dialogue with key internal stakeholders in order to align successful adaptation of brand field execution across functions

**EDUCATION, EXPERIENCE, SKILLS, KNOWLEDGE**

**Education**:

- B. Sc. Degree or equivalent

**Experience**:

- Experience in a customer-facing role and proficiency in developing and managing a KAM
business model
- Brand management experience and understanding of environment and business model
for BU brands
- Minimum X years of experience in commercial roles, ideally within the pharma / biotech
or healthcare environment
- Solid understanding of the business model, treatment pathways and the market environment
of the BU
- Launch experience preferred
- Team lead and/or project lead experience preferred
- Fluent in local language.
- Fluent in English - Mandatory

**Skills**:

- Demonstrated analytical ability in business or scientific area.
- Ability to interpret and use complex scientific data and maintain an extremely high level of knowledge of current trials and advances in treatment.
- Demonstrated skill at meeting or exceed