Associate Director, Undergraduate Programs Gpa

Overview:
**IE University**

IE University (IEU) is a private university with campuses located in Segovia and Madrid (Spain). IEU programs are run in English and Spanish, and are compliant with the terms of the European Higher Education Area (Bologna Accords).

**IE School of Global and Public Affairs**

The IE School of Global and Public Affairs (in collaboration with the School of Human Science) is running a Bachelor in Economics (BIE) and a future dual degree with International Relations (BIE-BIR). The Bachelor in Economics prepares students to impact economic and business performance; to improve people’s lives in both the public and private sectors; and to have a deep understanding of human behavior, economic environments and markets.

In addition, the School has been running since several years a Bachelor in International Relations (BIR) and dual degrees with Law (LLBBIR) and with Business Administration (BBABIR). The Bachelor in International Relations prepares students for a career on the international level, in a wide variety of fields spanning public, private and non-profit sectors. It is a multifaceted, cross-sector program that equip them with the necessary hard and soft skills to influence policy on a global level and impact change in society.

**The Position: Associate Director, Undergraduate Programs**

The Associate Director is responsible for the delivery and day-to-day management of the programs of the School. This comprises coordinating tasks among various team members; overseeing the implementation of guidelines and policies; monitoring logistics and operations; supporting faculty members; and overall responsibility for student services - including the direct services by the Program Management team and coordination with various departments to ensure an excellent experience for students.

The Associate Director will report to the Executive Director of undergraduate programs of the School, the Academic director of the Bachelor in Economics and the Vice Deans of the School. The associate director will manage a team of Program Coordinators and Program Assistants, and will interact with Faculty, Students, different departments of IE and external agencies required for running the programs.

The post can be located in the campus in Madrid or Segovia, and will include regular visits to the other campus.

**Responsibilities**:
**Key Action Areas**

Program development:

- Assist the Academic Coordinator and the Executive Director in the lead and coordination of the new Bachelor in Economics and other related programs
- Coordinate and supervise the key administrative processes to improve and implement the new programs
- Provide data and information to improve the programs

Interaction with students and professors:

- Meet with students in order to solve issues, offer advice, and/or give support with empathy and sensitivity on a daily basis.
- Co-manage the relationship with class representatives.
- Support students facing academic difficulties or overall challenges with the program experience.
- Lead the communication to the student body.
- Identify ways to improve the student experience.
- Liaise with professors to communicate specific student’s or group’s situations, request feedback, ensure timely submission of grades, syllabi, etc.
- Maintain and enhance academic guides and other materials for students and faculty.

Interaction with other departments:

- Coordinate and supervise key administrative processes throughout the year with the relevant departments and team members on exchanges, internships, final projects (TFG), credit recognitions, etc.
- Collaborate with the departments of Admissions, Marketing, Planning, Documentation, Student Services, Campus Life, Registrar’s Office, Maintenance, etc.
- Oversee the appropriate execution of the operational budget of the program.

Internal Development:

- Assist the Executive Director in the coordination and implementation of new curricular and extracurricular innovations.
- Provide high-quality data and information to the Executive Director and track on measurement of student performance and achievements.
- Supervise, coordinate and coach Program Assistants and Program Coordinators with professionalism and professional maturity.
- Take responsibility for special projects. This may include components of the program design, communications revamp projects, etc.
- Carry out any other related task requested by the senior management.

Qualifications:
**Requirements**:

- Master’s Degree, preferably within the field of Economics or similar, from a relevant university.
- Bilingual, or advanced proficiency, in English and Spanish (written and oral).
- Minimum of 3 years of professional experience, including supervisory functions.
- At least 2 years of proven experience in higher education management would be highly valuable.
- A track record of customer interface, excellent organization skills, and a “can-do attitude”.
- Strong management capa