Business Operations Associate

Overview:
**_ WELCOME TO SITA FOR AIRCRAFT_**

SITA FOR AIRCRAFT business unit makes flight operations, air traffic management and aircraft maintenance more sustainable and efficient by enabling collaboration between people and organizations in the air transport industry through:

- Communication - connecting aircraft and people around the world.
- Data & Platform - Turning aircraft data into valuable insight for the entire industry.
- Applications - Empowering the industry with user-friendly tools that make flight operations more sustainable and efficient.

**Ready to redefine air travel? The journey starts here, with you at SITA.**

**_
ABOUT THE ROLE & TEAM_**

Reporting directly to the **Chief Service Officer,**your mission will be supporting and ensuring the smooth execution of day-to-day business and management activities. You will closely interact with the CSO and the leadership team and employees in the department, based across Montreal, Paris, London, and Barcelona. This role is a unique opportunity to grow, shadowing the company's management while being at the heart of the global technology company in the Air Transport Industry.

**_
WHY WE NEED YOU_**

The top management's primary concern is navigating complexity. Between managing a department of about 150 people in multiple countries, maintaining network and systems infrastructure, and supporting a worldwide customer base in a complex environment is challenging, the CTO is seeking assistance not limited to specific business tasks but also in streamlining his responsibilities as the department head.

The rapid evolution of SITA for Aircraft requires a reliable liaison and confidante for our Management, ensuring their focus and efficient task delegation. This pivotal role could be yours

**_
WHAT IS IN IT FOR YOU_**

In return you will get a bird's-eye view of what it takes to grow and run an organization and can have real input into decisions that affect the business.

You will work side-by-side with the CSO and in close collaboration with the function management team; all critical strategic goals and projects have your input, and you're included in every high-level meeting with management of the department. This kind of hands-on experience can springboard someone's career.

You will develop soft and hard skills, develop your ability to read situations and other people, learn how to get comfortable in a changing environment.

**_
WHAT YOU WILL DO_**
- Manage diverse activities and projects within the department, accounting for varying priorities, timelines, and resource needs.
- Collaborate with colleagues across departments to balance projects and communicate internal priorities effectively.
- Track deadlines, deliverables, resources, and timelines, ensuring accountability among project owners.
- Facilitate, prepare and coordinate weekly and monthly global team meetings
- Support in the successful execution of annual plans and strategic agenda milestones.
- Assist in crafting presentation materials for management team meetings.
- Coordinate and prepare materials for the Business Approval Board.
- Provide support for CSO meetings and agenda (attendance delegated in some cases)
- Collaborate with department Managers on the development of new initiatives and projects.
- Produce communications across various channels, including presentations and announcements, and support meetings by managing messaging, agendas, speaker selection, and logistics.
- Support with HR-related activities for the department such as coordinating recruitment, onboarding of new members and various ad hoc projects depending on the priorities of the moment

Qualifications:
**_ EXPERIENCE & SKILLS_**
- Minimum 2 years professional experience, including internships
- Experience working in complex, international/multi-cultural and fast-moving environment
- Excellent communication skills and fluency in English - both verbal and written
- University degree in Business Management, Project Management, or similar
- Attention to detail and the ability to prioritize tasks effectively.
- Ability to maintain focus amidst shifting priorities.
- High proficiency in using MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong collaboration and coordination skills.
- Self-driven and inherently motivated to excel and deliver results.
- Courage to question the status quo and propose innovative solutions
- Curious and out-side of the box thinker
- Strong sense of personal accountability

**_
NICE-TO-HAVE:_**
- Experience in Air Transport or IT is a plus
- Early professional experience in project management is a plus

**_
WHAT WE OFFER:_**

SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
**Flex Week**:Work from home up to 2 days/week (depending on your Team's needs).
- ** Flex Day**: You may wish to flex your arri