Team Lead, Renewals

**Strength in Trust**:
At OneTrust, we exist to unlock every company's potential to thrive by doing what's good for people and planet. Using cutting-edge technology and a real-world approach to privacy, GRC, ethics, and ESG, we've created a no-nonsense platform to help supercharge the global push for Trust Intelligence.

**The Challenge**:
As a OneTrust Renewals Team Lead, you will act as a player coach as we build our Renewals Team. You mission will be to deliver an exceptional customer experience at the time of renewal - while creatively solving complex customer challenges. You will be the first line manager of a team tasked with executing quarterly renewals goals through research, negotiation and management of subscription renewal quotes and contracts.

**Your Mission**:

- Manage a team of Renewals Associates who own a portfolio of client renewals end-to-end, identifying and helping mitigate roadblocks at an early stage, ensuring successful, on-time, execution of processes and contract execution.
- Forecast and Deliver
- Work closely with the revenue management to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks)
- Drive performance metrics: Net Renewal Rate, Gross Renewal Rate, upsell/cross-sell identification
- Guide Renewal Associates on their professional development journey
- Partner with colleagues in Customer Success and/or Sales teams to provide seamless support during renewals - especially in those renewal cycles that include expansion or add-on opportunity.
- Identify and manage client stakeholders and build and maintain relationships with key individuals.
- Review and understand contract terms and conditions, work closely with the finance and legal departments to ensure contracts are compliant, and manage contractual documentation.
- Identify commercial opportunities to increase Customer's utilisation of the OneTrust platform and work with the sales team to take advantage of any opportunities.
- Pro-actively collect, analyse, and share customer feedback with colleagues in the professional services, sales, and R&D teams.

**You Are**:
You're a go-getter who enjoys solving complex problems. You enjoy collaborating across multiple teams to find the missing pieces of the customer's puzzle and you don't settle for anything less than success. You're eager to grow personally and professionally and you see obstacles as challenges

**Your Experience Includes**
- 3-4 years of sales experience preferred
- 1-2 years of people leadership experience
- BS degree (preferred in Marketing, Business or Communications)
- Highly collaborative, and willing to lead and work with varied teams to achieve goals.
- Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate teams.
- Comfortable working with ambiguity and quickly changing environments.
- Experience managing a high-volume renewal portfolio and identifying opportunities for optimisation
- Strong verbal and written communication skills
- Excellent interpersonal and critical thinking skills
- Familiarity with Salesforce or similar CRM solutions is preferred

**Extra Awesome**:

- Experience within the Technology/SaaS industry

**Resources**:
Check out the following to learn more about this role:

- What is OneTrust? (Video)
- Working at OneTrust (Video)
- Why Sales at OneTrust? (Video)
- Your Ultimate Guide to Careers at OneTrust (Blog)
- Day in the Life of a London Employee (Video)

**Benefits**:
As an employee at OneTrust, you will be a part of the OneTeam. That means equity, bonuses, unlimited PTO, and 100% paid medical benefits (and that's just the beginning).

Our employee rewards philosophy spans mental, physical, and emotional well-being because we want our people to succeed both in and out of the office. Some benefits differ depending on region, but here's what you can expect from our OneTeam Total Rewards Program:
**Competitive Compensation**:We offer top pay for top talent with competitive total packages including equity for all and retirement savings with match. We're also committed to fair and equitable pay practices.

**Workstyle Flexibility**: At home or in the office, we trust you to get the job done. Our people have the option to work in the office, fully remote, or a hybrid based on their role. Go green with commuter program discounts and in-office perks.

**Career Development**:You're not just joining any company; you're joining the company that built the category-defining software platform for trust. You can become an expert and earn industry certifications with training and exams paid for by us and access to our learning & development program and guest speaker series.

**Employee Recognition**:We celebrate our accomplishments the best way we know how - together. Our people are invited to attend employee appreciation social events (including our awesome annual holiday party), participate in ticket giv