Application Service Expert

Alizent, a subsidiary of Air Liquide, has more than 250 employees based in Paris, Madrid, Leeds, Montreal, Houston, Singapour, Jakarta and Kuala Lumpur. Its end-to-end approach includes the design, hosting, implementation and maintenance of Industrial IT solutions to improve the performance of their customers through 3 main axes : Monitoring & Control ; Availability & Reliability and Optimization relying on 2 main expertises : IoT and Data analytics. Thanks to our strong capacity for innovation, our international organization (projects, teams, locations) combined with our deep know-how of data and skilled proficiency in industrial processes, Alizent is today a leading player in industrial computing. Within Alizent the Returnable Assets product line is dedicated to solutions related to the performance of the supply chain, management of fleets of assets and asset traceability. **How will you CONTRIBUTE and GROW? Reporting to the Returnable Assets Service Manager, Alizent is currently seeking a proactive and inventive IT/OT specialist able to provide the operational services of Packed Gas (PG) Supply Chain execution solutions. - Assist functionally and technically users with contractual commitments of the use of solutions - Update incidents and communicate timely to the customer about progress, - Examine the cause of incidents and establish a diagnosis - Provide a temporary solution when a permanent solution is not possible - Escalate, in a timely manner, the more complex issues to L3 support / 3rd party providers. - Provide **RMA services **for our customers - Track and control hardware Purchase Orders (POs), performing the quality control of the devices. - Manage the damaged devices from its reception to their delivery, once fixed, to our customers. - Analyze the damaged devices to identify the root cause and the means for fixing them. - Manage the RMAs with the devices’ OEMs: budget, quality control, deliveries, integration - Carry out, implement and monitor action plans aimed at continuous improvement of the service (improve solution and customer knowledge, reduction of incidents, increase resolution ratio/s ) - Set up and monitor key activities of the solution within its ecosystem to improve the operational performance of the customer. **Are you a MATCH? - University degree or college diploma (3 years after high school) in a field related to software solutions and/or electronics. - Good knowledge on network architecture / configuration - **Good knowledge of SQL programming (PL/SQL and TSQL) **.** - Customer oriented. - Good communication skills. - Hungry and keen to learn with a positive attitude and can-do attitude - Sense of leadership and ability to work in a team - Good analytical skills - Willingness to be on a 24/7 on-call rotation. - Able to travel (< 30% of the time) nationally and internationally - English mandatory (C1 or higher equivalent level) - Spanish mandatory (C1 or higher equivalent level) **Having the following would be great assets**: - Relevant experience in testing, troubleshooting and systems support activities. - Experience in cloud hosting, maintenance and management - Familiar with AWS ecosystem - Experience in smart mobility devices; troubleshooting and management. - Experience with the Google tools (Gmail, Drive, Docs, Sheets, Google+) - Experience in smart integration on mobile devices. - French oral and/or written - ITIL Certified **Our Differences make our Performance **At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.