Manager, Content and Channels, Centre of Digital Excellence

As Manager, Content and Channels, you will collaborate with the AstraZeneca Corporate Communications team and Global Corporate Affairs (GCA) network to deliver high-quality digital communications that build reputation, earn trust, and drive impact. Working independently and under the direction of the Head of Corporate Digital Communications, you will execute our digital and social media content and channel strategy, support editorial processes, drive effective content operations, publish content, and oversee community management and engagement.

**Accountabilities**

Working closely with our moderation engagement agency, you will ensure active community management, proper reporting of adverse events and product issues, and proactive issue monitoring and mitigation. As a member of the Centre of Digital Excellence, you will help shape and advance our strategy by exploring and adopting new approaches to remain at the forefront of digital within and beyond the industry. Cultural awareness and the ability to work with teams across corporate communications, including Digital and Social Media, will be key. Alongside content management and social media, experience handling multiple projects and disciplined planning are essential. You will contribute to a positive, collaborative culture as part of the broader Global Corporate Affairs team. Occasional working out of normal office hours may be required.

**Essential Skills/Experience**
- Excellent standard of written and spoken English.
- Minimum 2 years’ digital communications experience working in a fast-paced global in-house or agency communications team or equivalent environment is essential.
- Proven track record of creating and managing digital and social media content in short, long, graphic, and video formats.
- Able to work with internal stakeholders, agencies and creative teams in providing strategic and creative direction and enforcing guidelines and best practices.
- Minimum 2 years’ experience using social media management system(s) is essential, preferably Sprinklr.
- Minimum 2 years’ experience working with social media platforms is essential, preferably including LinkedIn, Meta platforms, Twitter/X.
- Minimum 2 years’ experience working with back-end social media platform operating systems is essential, preferably including LinkedIn Business Manager and Meta Business Manager.
- Experience with community management and engagement.
- Experience in a customer-facing role and establishing working relationships with a range of stakeholders.
- Experience working on multiple projects at once, with the ability to plan and prioritise your time, and flex as needed to changing demands.
- Experience with third party and vendor relationships.
- Experience dealing with content standards and managing user reports is desirable.
- Experience working in the pharmaceutical industry or other highly regulated sector is desirable.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

AstraZeneca is a global company driven by science and focused on patients. We are dedicated to discovering, developing, and commercialising prescription medicines for some of the world’s most serious diseases. Our commitment to pushing the boundaries of science ensures that breakthroughs born in the lab become transformative medicines for complex diseases. We strive to understand diverse populations' needs to transform healthcare into an accessible, sustainable future for all. With a groundbreaking pipeline and a mission-driven approach, we aim to deliver life-changing medicines that make a powerful difference.