Pc Delivery

hace 2 semanas

San Fernando de Henares, España Sandvik A tiempo completo

We are currently looking for an IT Technician & Service Support to join the IT department of Sandvik Machining Solutions.
- About the job_
- Provide IT technical support to users in both office and manufacturing environments.
- Evaluate business requirements and suggest solutions including time and cost estimations when required.
- Understand business processes/requirements and design solutions for identified gaps.
- Manage assigned incidents (investigate, solve, perform status updates and document solution).

Key Responsibilities:

- Setup and configure PC and mobile devices, including hardware and software installation.
- Deliver efficient and timely responses to support requests, ensuring high levels of user satisfaction.
- Evaluate business requirements and suggest solutions including time and cost estimations when required.
- Understand business processes/requirements and design solutions for identified gaps.
- Manage assigned incidents (investigate, solve, perform status updates and document solution).
- Collaborate with the end-users to ensure smooth installation and configuration, providing the necessary support and training.
- Ensure all systems are properly configured to meet company security and performance guidelines.
- Maintain and update the local IT Asset Management DB, ensuring all IT assets (PC, mobile, peripherals) are accurately recorded and tracked.
- Configure and manage both mobile devices and VoIP phone systems, providing support and maintenance for corporate devices handling hardware and software issues.
- Manage and configure network switches, performing physical LAN/WAN tasks such as cabling, patching, and troubleshooting to ensure network connectivity.
- Troubleshoot hardware, software, and network issues, escalating more complex issues as needed.
- Manage the procurement of IT equipment, working closely with vendors to ensure timely delivery of IT orders.
- About you_

We are looking for an IT passioned professional motivated to contribute to the delivery of an excellent IT service and to add value to a market leader Company, constantly focused on innovation and the future. Our perfect match has the following features:

- Secondary school degree, preferably with Information Technology address.
- At least 2-3 years’ experience as IT technical support and/or IT service desk in a multinational company or in consultancy firm providing IT support services to multinational companies; knowledge of IT support in a production site, even if not mandatory, is considered a plus.
- Good knowledge of computer architecture, Windows servers and IP networks.
- Good knowledge of the most widespread software used in business environments (Microsoft, Adobe etc.).
- Analytical and problem-solving skills; strong attention to detail and commitment to quality solutions and customer service.
- Teamwork: understanding the necessity and value of teamwork; ability to work effectively as part of a team.
- Ability to work in a networked and matrix organization.
- Openness towards changes and flexibility; versatility on the everyday job, and passion to learn and test new technologies.
- Availability to travel.
- Native Spanish required. Intermediate English required, both spoken and written

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