Delivery, Senior Associate, Dutch Speaker

Our story

At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team. Because transformation takes a workforce.
- ROLE DESCRIPTION Overall objective of the RoleTo contribute and supportthe team responsible for the execution of payroll activitiesand/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when requiredMainResponsibilitiesDelivery Key responsibilities:

- Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIsand/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs-SupportStatutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs-Use Payroll expertise to advise upon client queries/issues and ensure a strongunderstanding of country specific legislation and tasks -Supportand knowledge transferApprenticesand/orAssociates on Data Management or Customer Service activities-Ensure Tickets and Calls are responded within SLA timescales and to a high standard-SupportSystem Maintenance Testing -Liaise and transact with Third Parties-SOC Controls completed on time and with the necessary evidences -Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence-Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice-Maintenance of DWIs to ensure processes are up to date and reflective of the service-All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate -Highlight to Service Manager any deviations from the standard scope of service-Ability to recognize and deal appropriately with sensitive and confidential information-Time Recording to be completed accurately and on time-Alight Security Standards are adhered and followed-Contribute to team meetings and raise any issues immediately to your Service Manager-Ensure you are up to date with all Alight announcementsand communications-Build good relationships with all lines of businesses where appropriate-Update internal stakeholders, when needed, in a timely and accurate way-Participates in projects and activities as needed and assigned
- Specialist -JL2Specialist JL2-Delivery2/2Key Criteria to monitor performance -Adherence to all Security and Compliance procedures-100% Attainment of customer SLA agreements-Adherence to quality standards-Demonstrate professionalism and act responsiblyAlight Core Competencies-Be Accountable -Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results. -Solve Problems -Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement-Take Ownership -Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities-Be Client Centric -Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities-Be Effective -Demonstrate knowledge of the Alight Way, our valuesand levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable wayIV. REQUIRED EXPERIENCEProfessional /Job Experience-Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint-Flexibility to support a global and fast paced environment -Attention to detail-Excellent written and verbal skills-Self-motivated and a willingness to learn -Ability to collaborate and work in a team environment, as well as independently while adhering to processes and proceduresAcademic DegreeEducation and TrainingEssential -BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience-2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.HRIS knowledge: Workday,