Delivery, Associate, Customer Service, Dutch

**About the job**:
**Our story**

At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team. Because transformation takes a workforce.

**Customer Service Agent - Dutch Speaker Role**

To contribute and be part of the team responsible for the support and execution of data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on customer service, and you will be flexible supporting payroll tasks as or when required.

**Delivery Key responsibilities**
- Where applicable support Payroll(s) so they are

delivered as per the agreed processing calendar(s) and to the agreed KPIs
- Where applicable ensure Data Management is performed

accurately and on time
- Ensure Tickets and Calls are responded within SLA

timescales and to a high standard
- Follow Detailed Working Instructions (DWIs) and

highlight any gaps/inconsistencies in the documentation
- Working knowledge of systems and tools to perform

daily tasks
- Ability to recognize and deal appropriately with

sensitive and confidential information
- Successful completion of all learning objectives
- All system issues/defects are reported correctly,

and tickets are logged with the necessary details and evidence so Application

Services and/or Products can investigate
- Time Recording to be completed accurately and on

time
- Contribute to team meetings and raise any issues

immediately to your Service Manager
- Ensure you are up to date with all Alight

announcements
- Participates in projects as needed and assigned

**Professional /Job Experience**
- Fluent Dutch and English is a must
- Basic understanding of MS Office tools such as

Excel, Word, and PowerPoint
- Flexibility to support a global and fast paced

environment
- Attention to detail
- Excellent written and verbal skills
- Self-motivated and a willingness to learn
- Academic Degree Education and Training
- High School diploma or equivalent
- Remote work (all Spain)

**Desired but not required**:

- Experience in customer service or working with HR

and payroll data

**REQUIREMENTS**

**Our commitment to Diversity and Inclusion**

Alight believes **diversity** **should be visible, valued, and sustained** **throughout the organization. And we’re committed to enabling an **inclusive culture of belonging** **that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve**.**

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

**Diversity Policy Statement**

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

**Authorization to work in the Employing Country**
- Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units._

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

**DISCLAIMER**:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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