IT Service Delivery Lead

**Our opportunity**

‎Zurich Global Employee Benefits Solutions delivers innovative insurance solutions to the world’s leading companies. We are growing rapidly and investing in our digital service offerings to enhance and differentiate our customer, partner, and employee experience.

Are you passionate about technology, innovation, and service delivery‎ to make tangible impact for customers and the business?

In this exciting role you will be instrumental in delivering the full technology services that enable ZGEBS to deliver on business goals, including but not limited to infrastructure / production system availability, core system development / enhancement and strategic digital transformation.

The role requires working closely with the business to understand their needs and helping to structure pragmatic technology solutions.

**Your role**

**As an**
**IT Service Delivery Lead**
**your main responsibilities will involve**:

- Investigate and resolve technical issues - engaging effectively with relevant Zurich IT functions / business partners. Resolving production platform queries/errors and ensuring technological problems are resolved quickly and efficiently
- Monitor systems availability/performance and take adequate actions for problem prevention improving the quality of the IT service output and performance
- Contribute to planning and management of IT change demand and delivery, including product backlog reviews, requirements elaboration, prioritization, and release planning / management.
- Validate solution specifications and Perform quality reviews on solutions, including user acceptance testing in collaboration with business and system test teams
- Identify and evaluate specific technology opportunities to enhance business efficiency and/or customer service
- Lead the technical design and delivery of the IT change agenda
- Analyze key themes from data around risks and loss to identify how different scenarios may
- Contribute to the development of processes and policies aligned to global standards that support global, regional, or local needs
- Manage key internal and external stakeholder relationships across the organization to ensure effective relationships and achieve engagement to change

**Your Skills and Experience**

**As an IT Service Delivery Lead your skills and qualifications will ideally include**:

- Bachelor’s degree in Information Technology or related field
- 5+ years of relevant IT delivery / change mgmt. experience in corporate environment, preferably in insurance industry
- Solid experience in IT systems analysis, change mgmt. and digital transformation projects in complex business / IT environments
- Hands on experience in Microsoft Dynamics technologies, SAP, Jira, and Business intelligence tools
- Self-motivated with an affinity to explore of new technologies and solutions
- Strong problem solving, collaboration, communication, senior management presentation, and stakeholder management skills
- Good knowledge of both written and spoken English

**Additional Information**

**As well as a competitive salary and a yearly bonus we offer benefits package which includes**:

- Option to **work remotely within Spain** even up to 80% - you choose
- Flexible working hours
- Wide range of internal and external trainings
- Free English, German and Spanish classes depending on the needs
- Ticket restaurant
- Life Insurance
- Collective Life Retirement Plan - after 1 year in the company
- Referral bonus if you bring other talented people like you
- Special banking and insurance conditions
- Exclusive Employees discounts

LI-Hybrid

**Who we are**

Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.

**Diversity & Inclusion**

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

So be challenged. Be inspired. Help us make a difference.

**You are the heart & soul of Zurich**

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

Let’s continue to grow together
- Location(s): ES - Barcelona
- Remote working: Hybrid
- Schedule: Full Time
- Recruiter name: Maria Eugenia Torres