Manager Strategic Initiatives

**Implementation Strategic Initiatives Manager**

The ADP Celergo Organization is committed to providing World Class Service to clients by hiring, developing and retaining qualified service professionals; by treating each client contact as a service opportunity and by delivering outstanding customer care to client associates.

**Role Objective**

Within CSL implementation organization we are looking for an **Implementation Strategic Initiatives Manager** primarily responsible for driving strategic and transformational CSL/ESI projects and services from end to end: scoping of the project, day-to-day management of the project, successful delivery and through to business-as-usual within implementation.

Their will work closely with stakeholders from across the wider business, including Product and technology/tool development teams, counterparts across Sales, Partner Network, Client Services and Finance, as well as colleagues within other ADP business units.

The role holder is accountable for ensuring the implementation function is represented from early concept of feature design to full deployment and BAU, and will be responsible to identify the potential impacts of the project on current deployed implementation methodology and productivity, in any of the steps from Sales Order to T2S to subsequent processes. He/She will act as the main PoC for implementation in relation to the Project, and will collaborate closely across the business, defining mechanisms and ways to jointly work for the wider success of the project. He/She will ensure that the process defined is scalable and it fits overall the fundamentals of the implementation methodology.

The nature of these Strategic Projects will vary to the needs of the business, but may include major transformation projects as well as new service or product offerings for clients.

**Responsibilities**:
**General Responsibilities**
- Lead transformation Program / Projects within Implementation CSL
- Participate in projects/ initiatives in ESI/CSL as main Implementation SPOC, engaging with implementation SMEs where required to ensure that new product features / offers/ initiatives that are being designed can be deployed within CSL implementation.
- Define the appropriate project activities to be conducted to successfully drive the project/initiatives, from initial assessment, to workshop sessions, and the definition of deployment activities.
- Analyze and translate the impact of the project/initiatives into specific actions and process adjustments, with a clear vision
- Conduct Change Impact Assessments for each of the project/initiatives to properly define specific actions and process adjustments, and Business Readiness activities.
- Facilitate and drive communication across disciplines for multiple projects and accounts to create alignment and efficiencies.
- Coordinate and (if required deliver) implementation readiness activities to ensure adoption of the new projects in the Implementation team, reinforcement activities, trainings, create documentation, collaterals,
- Communicate the status of projects to implementation stakeholders and others if required
- Formalize the strategic project recommendation and implementation plan with clear milestones, objectives and timeline
- Identify risks and manage issues that could arise impacting the team
- Ensure all deliverables are assessed for readiness and impact to BAU, and any financial impacts (resource, productivity, volumes) are assessed and presented to SteerCo.

**Qualifications**:

- **Experience/Skills**
- Expert in Project Management Processes.
- Senior stakeholder management.
- Capability of making decisions and ability to work independently.
- Process improvement and solution-driven approach.
- Good understanding of Implementation methodology
- Strong verbal and written communication skill, fluent in English
- Excellent communications skills in a client (internal/external) facing context.
- Excellent Project management skills, organization and time management
- Ability to challenge
- **Education & Certification Requirements**:
Degree or Equivalent in Education and Experience:

- Bachelor's Degree
- Master's Degree

Major or Area of Concentration:

- Functional consulting or Project or program mgmt

Additional education or certification requirements:

- Desired PMI-PMP, Lean Six Sigma experience or certification

**Key Interfaces**:

- Implementation associates and team managers
- Senior/Executive stakeholders
- Other CSL/ESI teams (Service, Partner Network, Sales, Product, Legal, Billing)
- In Country Partners where appropriate

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race,