Front Office Trainee

hace 1 semana

Madrid, España The Principal Madrid A tiempo completo

At The Principal Madrid, we are committed to redefining the art of hospitality. As a Front Office Trainee, your mission is to embark on an exciting journey where you will become the face of our establishment, delivering impeccable service, and creating unforgettable moments for our guests.
RESPONSIBILITIES
**Its main responsibilities will be the following**:
**Warm Guest Reception**:
Provide a warm and personalized welcome to all arriving guests, ensuring a memorable first impression.
**Efficient Front Desk Operations**:
Handle check-ins, check-outs, reservations, and guest inquiries efficiently and accurately.
**Guest Assistance and Concierge Services**:
Assist guests with a wide range of needs, including recommendations, transportation, and arranging special requests.
**Personalized Guest Experience**:
Tailor each guest's experience by actively listening to their preferences and ensuring their unique needs are met.
**Problem Resolution**:
Address guest concerns and challenges promptly and effectively, maintaining a calm and solution-oriented approach.
**Upselling and Revenue Generation**:
Promote and upsell boutique hotel offerings, including room upgrades, special services, and amenities, to enhance guest experiences and maximize revenue.
**Safety and Security Management**:
Ensure the safety and security of guests and the property by following established protocols and maintaining vigilance.
**Brand Ambassadorship**:
Embody the boutique hotel's brand values, culture, and spirit in all interactions, leaving a lasting impression and fostering a sense of connection with guests.
University student or recent graduate in tourism, hospitality, or related areas.
Passion for excellence and luxury.
Excellent verbal and written communication skills in Spanish and English.
Ability to work in a team and collaborate with other departments.
Ability to work in a fast-paced environment and under pressure.
Knowledge of Microsoft Office and hotel management systems is a plus.
Good personal presentation and attention to detail.

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