IT Support Technician

hace 2 días

Barcelona, España Exoticca A tiempo completo

**What Is Exoticca?** Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet. We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation. **What do we do?** The IT department is the main responsible for supporting our employees mainly focusing on our call center which they operate in several time zones. We are seeking a talented IT Support Technician who would like to continue with the quality on-site or remote support that will be provided to all types of users, and they will be provided with the tools they need. **What will you do?** - In-situ and remote support. - Help us to manage the equipment stock. - Prepare Windows / Linux / macOS computers. - Give access and remove access to our platforms to users when necessary. - Support and check meeting rooms, events too. - Learn a lot about security and good practices. - Create documentation to help users and the team in their day to day. **Requirements**: - At least 1 year of experience. - Basic knowledge of networking. - Experience with Windows 10 and the Office suite, we also value knowledge about macOS and Linux support level. - We value knowledge about Jira, Unifi. - Required English fluent level. - Based in Barcelona. - Nice to have: CCNA, CFGM SMX or higher. VoIP knowledge, experience supporting Call Center. **Benefits** - Competitive compensation package in line with job responsibilities and experience. - Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee. - Offices in Barcelona city. - Permanent contract from the start. - Travel packages at reduced prices - Referral bonus, if you bring people as talented as you. - Unlimited coffee, team lunches, English lesson, bi-anual company parties. - And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization - Exoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética, género, orientación sexual, identidad o expresión de género, condición de veterano, o cualquier otro estado protegido por la legislación europea, nacional o local._

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