Language Quality Leader
hace 5 días
Topcontent is a content and translations company that provides both of these services to clients across various industries in over 30 languages. Topcontent works with a team of freelancers to deliver these requirements to our clients.
This role is fully responsible for the delivery of high end quality content and translations across all our languages and clients.
This role will be for you if you absolutely love working within deadlines, are super organised and focused and have a great ability to multi-task and coordinate projects. You are also obsessed with quality and you love working and supporting your amazing colleagues
Tasks
**Your main responsibilities will be**:
1. Create and be in charge of the ongoing management of a structured quality improvement process.
2. Analysing potential issues associated with quality and implementing the appropriate corrective processes: training courses/materials, etc.
3. Managing, updating and improving our knowledge base
4. Handling quality requests from the client/internal sales
**You will be communicating with**:
- Management team
- Community Manager - for onboarding and activating freelancers
- Project Managers - for quality assurance delivery of projects
- Freelancers (writers, proofreaders and translators)
- Clients/Sales team (where required)
**Requirements**:
**Requirements**:
- Fluent in English (knowing Swedish or Norwegian is a big advantage).
- Two years experience within the content and translation industry
- Knowledge of SEO is an added advantage
- Experience in setting up, implementing and managing quality practices for content writers
- Experience in setting up feedback improvement processes for content writers
- Experience in dealing with client complaints and setting up procedures to manage the process
- Experience working with translation memory tools is an advantage
- Fluent in English (knowing Swedish or Norwegian is a big advantage).
- Excellent communication and organisational skills
- Excellent computer skills: G Suite, iCloud.
- Data analytic skills (excellent knowledge of using excel sheets)
- Based in Europe and available to travel for quarterly meet ups
**Benefits**:
**Renumeration & Benefits**:
**Further benefits include**:
1. 24 paid vacation days annually
2. 10 paid sick days annually
3. paid public holidays of your country of residence
4. 600 euro laptop allowance yearly
5. 200 euro one off extra monitor allowance
6. one hour weekly, paid time off for working out, exercise etc.
We are a remote first organisation and anyone joining will be on a self-employment contract. Further details will be shared at the first stage.
Please send a (super interesting) cover letter and updated resume.
Good luck
-
Team Leader for The Nespresso Company
hace 2 semanas
Malaga, España Transcom WorldWide A tiempo completo**Location**:Spain, Malaga **Job category**:Operations **Language**:English We’re CX fanatics, as passionate about our clients as their fans are. It’s why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fin-techs, technology legends, and more. Now, we are looking for a Team Leader for the...
-
Norwegian Team Leader for The Nets Company
hace 2 semanas
Malaga, España Transcom WorldWide A tiempo completo**Location**:Spain, Malaga **Job category**:Operations **Language**:English Transcom is looking for talented individuals like you to join our next-gen CX team! So let’s start something brilliant together: become a Team Leader for the well-known financial solutions provider - NETS. Are you a driven, result-oriented, and inspiring leader that is motivated...
-
Malaga, España Transcom Spain A tiempo completoTranscom is looking for talented individuals like you to join our next-gen CX team! So let’s start something brilliant together: become a Team Leader for the well-known financial solutions provider - NETS. Are you a driven, result-oriented, and inspiring leader that is motivated by the responsibility over your team? Then we have the perfect vacancy for you...
-
Dutch Language Data Annotator
hace 2 semanas
Malaga, España DataForce by TransPerfect A tiempo completo**Work Location**: Remote Spain **Work Schedule**: Monday - Friday during regular business hours **Engagement Model**: Temporary employment **Languages Needed**: Dutch **Start Date**: ASAP We are looking for Dutch Speakers to join us on a new innovative and interesting project to improve Artificial Intelligence and technology that makes our...
-
Danish Speaking Customer Care Team Leader for Nets
hace 2 semanas
Malaga, España Transcom A tiempo completoAre you motivated by leading a team and coaching them in order to provide the best customer experience? Then we have the perfect vacancy for you in the beautiful city of Málaga! Become a Team Leader for the electronic payment solutions company - NETS and develop your career within Transcom! Transcom is a global customer experience specialist, providing...
-
Airport Team Leader
hace 1 semana
Malaga, España Jet2.com and Jet2holidays A tiempo completoPermanent Intermittent - 40 Hours **Salary** - Excellent **Country** - SPAIN **What you will be doing...** **Jet2holidays** is the - **UK’s 2nd largest Tour Operator**, providing ATOL licensed Package Holidays to destinations in the Mediterranean, the Canary Islands and to European Leisure Cities with scheduled leisure flights by our award-winning...
-
German Language Checker Remote in Spain
hace 2 días
Malaga, España Pole To Win International A tiempo completo**German QA Language Tester & Translator** **Anywhere in Spain, Home-Working, Fixed-Term Contract (initially)** **Weekdays: circa 09:00-17:00 BST** **Full Time, 40 hours per week.** **No weekend or evening work.** German QA Localisation testing involves performing French-language checks on a range of yet-to-be-released games for a variety of platforms...
-
French Language Checker Remote in Spain
hace 2 días
Malaga, España Pole To Win International A tiempo completo**French QA Language Tester & Translator** **Anywhere in Spain, Home-Working, Fixed-Term Contract (initially)** **Weekdays: circa 09:00-17:00 BST** **Full Time, 40 hours per week.** **No weekend or evening working.** French QA Localisation testing involves performing French language checks on a range of yet-to-be-released games for a variety of...
-
Team Leader- German Market
hace 5 días
Malaga, España Webhelp A tiempo completoBrief overview of Role: An organized and good communicator, able to handle a team in the project. Being responsible for meeting client KPIs and needs. Leading his own team to be able to deliver the service asked. Accountabilities Staff Management 40% - Monitor and report team performance - Give newly hired agents feedback on their individual performance to...
-
Spanish Speaking Online Gaming Customer Support
hace 1 semana
Malaga, España European Language Jobs Greece A tiempo completoAre you** **fluent in** Spanish**? Are you always the first to know all about the emerging trends in **online entertainment**? Would you like to put your knowledge to use by working for one of the most innovative brands? On behalf of **a leader in the online gaming industry**, we at European Language Jobs Greece are looking for talent with Spanish-speaking...