Language Quality Leader

hace 5 días


Malaga, España Topcontent A tiempo completo

Topcontent is a content and translations company that provides both of these services to clients across various industries in over 30 languages. Topcontent works with a team of freelancers to deliver these requirements to our clients.

This role is fully responsible for the delivery of high end quality content and translations across all our languages and clients.

This role will be for you if you absolutely love working within deadlines, are super organised and focused and have a great ability to multi-task and coordinate projects. You are also obsessed with quality and you love working and supporting your amazing colleagues

Tasks

**Your main responsibilities will be**:
1. Create and be in charge of the ongoing management of a structured quality improvement process.
2. Analysing potential issues associated with quality and implementing the appropriate corrective processes: training courses/materials, etc.
3. Managing, updating and improving our knowledge base
4. Handling quality requests from the client/internal sales

**You will be communicating with**:

- Management team
- Community Manager - for onboarding and activating freelancers
- Project Managers - for quality assurance delivery of projects
- Freelancers (writers, proofreaders and translators)
- Clients/Sales team (where required)

**Requirements**:
**Requirements**:

- Fluent in English (knowing Swedish or Norwegian is a big advantage).
- Two years experience within the content and translation industry
- Knowledge of SEO is an added advantage
- Experience in setting up, implementing and managing quality practices for content writers
- Experience in setting up feedback improvement processes for content writers
- Experience in dealing with client complaints and setting up procedures to manage the process
- Experience working with translation memory tools is an advantage
- Fluent in English (knowing Swedish or Norwegian is a big advantage).
- Excellent communication and organisational skills
- Excellent computer skills: G Suite, iCloud.
- Data analytic skills (excellent knowledge of using excel sheets)
- Based in Europe and available to travel for quarterly meet ups

**Benefits**:
**Renumeration & Benefits**:
**Further benefits include**:
1. 24 paid vacation days annually
2. 10 paid sick days annually
3. paid public holidays of your country of residence
4. 600 euro laptop allowance yearly
5. 200 euro one off extra monitor allowance
6. one hour weekly, paid time off for working out, exercise etc.

We are a remote first organisation and anyone joining will be on a self-employment contract. Further details will be shared at the first stage.

Please send a (super interesting) cover letter and updated resume.

Good luck



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