Customer Service Representative

hace 2 días

Barcelona, España EF Education First A tiempo completo

Job position: Student Advisor (Customer Representative Agent)
Job type: full time
Office location: Barcelona, Spaces Universidad

**Who are we?**
- EF Corporate Learning's purpose is to release human power to change the world through learning. We help corporates and governments across the globe to unlock the change-makers in their organizations and societies through our practical, experiential, and immersive approach to corporate education. We design and deliver language and communication, coaching and leadership development programs drawing on the expertise from one of the world’s leading private education company, EF Education First and internationally acclaimed and triple-accredited business school, Hult International Business School.
- As much as we help our clients to be change-makers, we also empower our people to drive positive change. We believe nothing is impossible, especially if we work as a team. We combine commitment and drive with empathy, an entrepreneurial fast-paced approach, and a passion for quality. We are curious, creative, and positive.

**The Opportunity**

**Why work for us?**

Opportunities to lead projects and develop products for our clients, producing meaningful work that makes a difference to people’s lives.

Developing our talent is core to our values. We provide regular training, access to self-development platforms, real ownership, and career progression opportunities.

A competitive salary (based on track record) and benefits packages.

Comprehensive Onboarding and development programs.

A strong network of international peers and collaborators.

**Key responsibilities**

Motivating and guiding our students through our online school and our testing systems.

Advising our learners on how to achieve personal and company learning targets via phone.

Presenting the different school features and options to provide a customized service.

Overcoming students’ objections, anticipating their needs by giving personal solutions to managing time and progress.

Offering calls and following up services mainly in Spanish (C1/C2) but at times, in English as well.

Providing technical solutions to ensure all our students have the best learning experience using EF products.

Reporting to the market Supervisor.

**To be successful in this role, you need to be/to have**

Excellent writing and speaking skills in Spanish and English.

Highly responsible with a strong sense of ownership.

Focused on students’ satisfaction.

Positive attitude with the will to investigate and find solutions to any problem.

Team, and entrepreneurial spirit.

Cultural awareness and interpersonal skills that establish trusted advisor-relationship with students.

Detail oriented, patient, organized.

Decision maker and proactive.

Time management skills with a sharp sense of priorities.

Constantly striving for improved quality and results.

Strong computer and Internet knowledge.

Comfortable and agile with working on various electronic platforms every day.

Excellent at multitasking.

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