L2 End User IT Support Technician

hace 1 semana

Madrid, España Hemmersbach GmbH & Co. KG A tiempo completo

L2 End User IT Support Technician (M/F/d)
- Spain - Madrid
- Young professionals
- Full-time

**—** Your Benefits **—****:

- Buddy program- Internal career development- International environment- Job with purpose- Mentor program- Onboarding program**Your skills**:

- Computer support to users and local and remote client infrastructure, including VIP.
- Minimum of two to three (2-3) years with direct PC and Laptop Hardware Service experience
- Certificates: IT / microcomputing / HW and SW / Operating Systems

**Your Tasks**:
As a Hemmersbach Technician, you make the end users at renowned companies happy every day thanks to your friendly and competent demeanor. Direct customer contact with various requirements within the scope of 2nd quite neatly describe the position you would like to have:

- You will help users with their problems and requests, thus putting a smile on their faces.
- You will analyze errors, maintain hardware, set up / remove workstations, install and configure new software (IMACD) and manage user accounts via Active Directory.
- You will log your approach and your solution to problems in a ticketing system
- Resolution of incidents of microcomputing technicians, recording and monitoring them in ticketing tools.
- Local support to resident technicians and remote to the rest of the headquarters of the Corporate Group, according to demand. - Deployment - hardware update.
- Support “hands and eyes” / “Smart hands”.
- Interaction with external service providers.
- Attend weekly telephone conferences with the international team (in English).
- Inventory control and management updated monthly.

**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.

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