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L2 T Support Specialist
hace 4 semanas
L2 IT Support Specialist
Madrid Spain
6-9 Month contract
Onsite
Essential Duties and Responsibilities:
• Level 2 support for all hardware and software related problems including troubleshooting and resolution.
• Monitor and process tickets / incidents.
• Act as central point of contact as part of end user support.
• Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems.
• Maintain, configure, install, and monitor printers including centralized management software.
• Perform equipment install-move-add-change operational processes as needed by the businesses. • Analyze and recommend new technology, upgrades, and services for end users.
• Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including: preparation and implementation of IT relocations.
• Rotation of on-call schedule for after-hours support.
• Participate in various IT and business projects.
• Management and support of mobile computing devices (phones, tablets) and UMTS (contract management), where applicable.
• IT support for warehouse management (scanner and printers), where applicable.
• Responsible for telephone and network socket patch management, where applicable.
• Participation in the continuous improvement of existing and new helpdesk processes.
• Collection and administration of documentation.
High school diploma, GED, or country equivalent required
• Associate’s degree preferred.
• 2 + years of help desk and/or IT field technician experience in support of a medium-sized business (250 users or more) required
• Successfully completed relevant vocational training in the IT sector e.g., as an IT Specialist or System Electronics Technician etc., or a comparable qualification
