L2 T Support Specialist

hace 2 semanas

Madrid, España Ubique Systems A tiempo completo

L2 IT Support Specialist

Madrid Spain

6-9 Month contract

Onsite

Essential Duties and Responsibilities:

- Level 2 support for all hardware and software related problems including troubleshooting and resolution.

- Monitor and process tickets / incidents.

- Act as central point of contact as part of end user support.

- Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems.

- Maintain, configure, install, and monitor printers including centralized management software.

- Perform equipment install-move-add-change operational processes as needed by the businesses.
- Analyze and recommend new technology, upgrades, and services for end users.

- Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including: preparation and implementation of IT relocations.

- Rotation of on-call schedule for after-hours support.

- Participate in various IT and business projects.

- Management and support of mobile computing devices (phones, tablets) and UMTS (contract management), where applicable.

- IT support for warehouse management (scanner and printers), where applicable.

- Responsible for telephone and network socket patch management, where applicable.

- Participation in the continuous improvement of existing and new helpdesk processes.

- Collection and administration of documentation.

High school diploma, GED, or country equivalent required

- Associate’s degree preferred.

- 2 + years of help desk and/or IT field technician experience in support of a medium-sized business (250 users or more) required

- Successfully completed relevant vocational training in the IT sector e.G., as an IT Specialist or System Electronics Technician etc., or a comparable qualification

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