Customer Success Assistant

hace 2 días

Barcelona, España SumUp A tiempo completo

In SumUp POS, we are creating the world's most complete Point of Sale, for all merchants in all businesses. We take care of the details so that merchants can focus on what they do best. We help merchants better connect to their business, to their customers and to each other.

SumUp POS offers more than a cash register, it offers an innovative digital ecosystem of solutions where our POS Tribe of over 400 people in Paris, Milan, Barcelona, Germany and the UK are working hard to go as far as possible and become the European leader in our market.

As a **Customer Success Intern** you will be 100% responsible for managing and supporting our small and medium sized merchants during their lifecycle with SumUp POS. In this role you will be facing clients at all levels and interacting with every department in the company, therefore we need you to have a proactive and positive attitude. We are a fast growing company where you will have a great opportunity to develop your career, learn and rapidly grow within SumUp.

**Missions**:

- Train and empower merchants in their use of the SumUp POS ecosystem
- Be the voice of our customers within the company
- General overview and treatment of customer request tickets

**Who we are looking for**:

- You have a positive and proactive attitude
- You are a strong team player that can rapidly adapt to rapidly evolving situations
- You are very good at empathising with clients and explain complex issues in a simple way
- You are able to be organised in an extremely fast paced and dynamic environment
- You are a good negotiator when situations heat up
- You speak fluent Spanish, additional language such as English would be desirable

**Why you should join us**
- A fast-growing company
- Empowering workplace
- Weekly and monthly extra curricular activities such as Beer Fridays and team buildings
- An amazing young and multicultural team
- Be part of the Spanish digital revolution
- Your work will have a direct impact on the success of SumUp TPV in Spain

**Are you interested?**

**If you are selected, here are the next steps**:

- 1st phone call with the Spanish Customer Success Team Lead
- 3rd Interview via Google meet with the Head of Customer Success

**Other Information**:

- Employment type**:Internship**. **Internship agreement** with the university or business school **required**

**Job Application Tip

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