Customer Success Manager

At DoiT International, we believe the cloud transforms the way we build technology, and we are on a mission to help companies, big or small, go through this transformation. We make the cloud our business, so our customers can focus on theirs. We are looking for a Customer Success Manager who is a Spanish speaker and is a self-motivated and goal-oriented individual who will be responsible for developing customer relationships that promote retention and loyalty of our customer base. Your job is to work closely with customers to ensure they understand the value of our products and are satisfied with the services they receive including the ability to improve upon areas of dissatisfaction. We work hands-on, side-by-side with our customers to educate, mentor, advise, and solve problems to make sure they are getting the most out of what our product line has to offer. We are looking for people to join us on our mission and share the honor and delight of being able to help companies to realize their ideas into successful products. We are a remote-first company, and you can work from anywhere within EMEA. We've created a remote-first culture that thrives in a virtual environment so you have the resources you need to connect with talented people around the world. **Want to join us?**: Here is some more information about on what we are looking for and what the role will look like: **Responsibilities**: - Conduct onboarding for new customers - Enhance customer training and education on the Cloud Management Platform - Build healthy customer relationships - Evaluates and analyzes customer needs and shares information with the DoiT organization - Builds trust and transparency with customer and acts as a customer advocate - Promotes customer loyalty within the customer base - Escalate problems and customer feedback more generally, to the engineering team, product managers, and other departments - Review customer complaints and concerns and seek to improve all aspects of the customer experience - Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value - Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs - Optimize existing processes within the company and actively enhance all Customer Success initiatives - Have 3-5 years experience in Customer Success in a B2B Saas Company is a must - Have a Native level of Spanish is a must - Have used Gainsight, Totango, Salesforce, Zendesk or similar products - Have experience with public cloud platforms (GCP/AWS/Azure) is a plus - Have experience working with Saas Platforms and Promoting Value - Have exceptional ability to communicate and foster positive business relationships with our customers - Have demonstrated the ability to learn new technologies and products quickly, and understand how customers use them to drive strategic success - Experience analyzing and optimizing the existing process in the customer success department - Deep understanding of customers concerns and thoughts regarding the use of the product and the ability to do some troubleshooting - Accountability and personal organization is a must - Be curious and self-movitaved to learn and develop their professional competencies - Be fluent in English to a professional degree (verbal and written)Experience with finance or data analytics is a plus **Sounds like you?**: Here's a little more info about us and our culture... DoiT International is a world-leading cloud advisory company, Google Cloud's partner of the year, and an Amazon Web Services Premier partner. We help our customers tackle complex problems of scale, using our industry-leading expertise, machine learning, complexity analysis, and system design. Our core values guide us in creating a diverse team, a welcoming and supportive working environment, and a stellar employee experience with plenty of opportunities for personal and professional development. Challenging work, continuous learning, opportunities for promotion as we continue to scale, and a remote-first culture rooted in communication, transparency, and trust help us to attract and retain some of the best talents in the industry and we would love for you to join us on our mission. We put our team first and provide great benefits & perks such as: - Health insurance - Employee Stock Option Plan (ESOP) - Genuine unlimited annual leave policy - Flexible working hours and a focus on maintaining a healthy work-life balance - We encourage you to learn new skills and work on your professional development (and we will help cover the costs of courses, certifications, etc.)" **Want to know more?**: - Check out our live stats page to learn more about the technologies we use to support our customers LI-Remote