Front Desk Manager
hace 4 días
The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision
- making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team.
This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Qualifications: SHIPBOARD Employment type. Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4-5- star hotel experience. Experience in handling 100+ guests in a 4-5- star hotel.
Experience in handling and supervising 30+ Team Members in Guest Services Department. Must be willing to work under pressure Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency). Essential Duties & Responsibilities: All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required. Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results.
Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations Responds to escalated guest concerns in an up
- scale, considerate, professional and positive manner, showing empathy and actively listening
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Boutique Night Auditor — Calm, Precise Guest
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Zaragoza, España Villa Marina Properties Socimi SA A tiempo completoA boutique hotel in Zaragoza, Spain is seeking a Night Auditor responsible for maintaining guest satisfaction and operational accuracy during night hours. This role demands strong numerical skills, discretion, and the ability to conduct precise financial audits. The ideal candidate will have at least one year of experience in Front Desk or Night Audit,...
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2º Jefe/a de Recepción
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Zaragoza, España NH Collection Hotels & Resorts A tiempo completo¿Te apasiona la hostelería y la excelencia? Únete al equipo de **NH Collection** y trabaja en cautivadores hoteles y resorts en auténticos edificios emblemáticos de destinos clave de Europa, Latinoamérica, Oriente Medio y Asia. Crearás un ambiente ecléctico y elegante para ofrecer a nuestros huéspedes estancias impulsadas por sentimientos...
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Zaragoza, España Amazon A tiempo completoAmazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise you will have your leadership capacity stretched to its full potential. As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the...
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Zaragoza, España Amazon A tiempo completoData Center Facility Manager, AWS Infrastructure OperationsThe Data Center Facility Manager is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center. The role supports maintaining a high reliability and performance while keeping operating costs in facilities at a minimum and strives to...
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Sales Administrative Assistant
hace 6 días
Zaragoza, España Fersa A tiempo completoPosition scope: As a member of the Export Sales Team, reports to the Commercial Administration Manager. Responsible for interfacing with customers (Private Label and Strategic customers), with Supply Chain and Production Planning Departments and with external service providers. Key Responsibilities and Accountabilities Act as a Front Office point of contact...
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Sales Administrative Assistant
hace 4 días
Zaragoza, España Fersa A tiempo completoPosition scope: As a member of the Export Sales Team, reports to the Commercial Administration Manager. Responsible for interfacing with customers (Private Label and Strategic customers), with Supply Chain and Production Planning Departments and with external service providers.Key Responsibilities and Accountabilities Act as a Front Office point of contact...
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Sales Administrative Assistant
hace 6 días
Zaragoza, España Fersa A tiempo completoPosition scope: As a member of the Export Sales Team, reports to the Commercial Administration Manager. Responsible for interfacing with customers (Private Label and Strategic customers), with Supply Chain and Production Planning Departments and with external service providers. Desplácese hacia abajo para encontrar una descripción detallada de este trabajo...
