Service Support Agent

hace 2 semanas

Sant Cugat del Vallès, España Alpega Group A tiempo completo

Are you passionate about customer service and are looking for an interesting position where you can strengthen your skills and want to be part of an international company? Do you like being the client’s primary point of contact? Then you are our new Service Support Agent This position is located in **Barcelona, Spain.**

**WHO ARE WE**

The Alpega Group is a fast-growing, leading software company that offers modular solutions to manage transportation end-to-end and enable our customers to achieve greener transportation processes, with 35+ years in the business. Alpega TMS is a top 5 TMS provider, supporting more than 200.000 users in 80 countries, with their logistics processes.

**ABOUT THE ROLE**
- Solve customer concerns and escalate issues when needed
- Onboard carriers working with our customers
- Document issues and actions according to customer requirements.
- Collect, complete and enter customer information into our database

**WHAT WE LOOK FOR IN YOU**
- Excellent knowledge in **English with solid knowledge in French. Other European language will be a plus**:

- High motivation, with a strong focus on client satisfaction
- A Team player who is able to build good relationships across functions and collaborate to achieve shared goals
- High accuracy standards
- Previous experience working in customer support is a plus
- Experience with Salesforce is a plus
- Newcomers from a different profession are also welcome

**WHAT DO WE OFFER?**
- An excellent career opportunity at a leading player in transportation management software
- Nice, supportive and open-minded international colleagues with over 40 nationalities in the Alpega Team.
- Health insurance and home allowance
- Hybrid working model (1-2 days in the office)
- You will be able to impact the future of sustainability in the transportation industry, both for our clients and as well with our internal initiatives.

**Our commitment to you**
- The Alpega Group has 500 collaborators with over 40 nationalities, based in our different locations. We are a global team, with different backgrounds, races, faiths and genders. We commit to ensuring that everyone feels included, has opportunities to learn and grow and is happy at work._

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