Customer Service

Welcome to this recruitment process with Vueling

Let's start by getting to know us better

**At Vueling, we love things to happen.**We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.

Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.

**We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.**

**Job Purpose**

The purpose of this position is to sell commercial products on demand by our customers at the airport, respond to inquiries, manage complaints, troubleshoot significant customer service problems and provide general information regarding commercial products and transactions as well as operational policies and procedures.

**Main Accountabilities**

BCN Customer Service & Handling Support Office Agent are accountable for:

- Assisting customers at the airports
- Managing commercial requirements such as adding products on demand by our customers at the airport.
- Resolving doubts related to specific bookings, for example residents or fraud, etc.
- Responding to inquiries, complaints, troubleshoot that may affect our customers at the airport.
- Providing information regarding commercial products and system transactions as well as Ground Operations policies and procedures.
- Controlling all procedures are implemented according to Vueling standards
- Cooperating with VAS Team and Ground Operations Team.
- Giving support to any internal department that requires their support.
- Completing call notes, reports and updating them in the system.

**Background**

**Education**

High school diploma or equivalent

**Experience**

1-2 years of experience in airports and/or customer service working environments

**Competencies**

High standard of external and internal customer service.

Passion for service delivered with care

Drive for results

Team working

Organized

Commitment

Decisive

Dynamic and enthusiastic

High motivation

Ability to handle stressful situations appropriately

**Languages**

English: C1

**Other**

Knowledge of Ground Operations policies&procedures, commercial and customer policies and Vueling principles

**Location**

Barcelona, Spain.

**We are the only Top Employer airline in Europe**:
For the second year running,** Vueling**is the only European airline and the only low-cost airline in the world to obtain this certification. The Top Employers Institute programme certifies organisations based on the participation and results of their HR Best Practices Survey. This survey covers six HR domains consisting of 20 topics including People Strategy, Work Environment, Talent Acquisition, Learning, Diversity, Equity & Inclusion, Wellbeing and more.

**#FlyToYourFullPotential**

Every single person who works with us is unique. Join us is accepting the invite to fly to your full potential through self-development and pursuing your professional passion. Our employee value proposition and benefits include staff travel, discounts, a flexible working model, and more Want to learn more? Click here.

**Our Culture**

We thrive on **teamwork** and **collaboration**. Joining our team means being part of a cohesive unit that works together, shares knowledge, and supports each other.

Our **positive working atmosphere** is unique and essential to our productivity and growth. You'll be surrounded by diverse and dynamic professionals. We are passionate about what we do**:Connecting People and Places** Learn more about our Mission, Vision, & Values.

**Our Recruitment Process