Associate QA Analyst

**Reporting to**: Senior Quality Assurance Manager

**Introduction**:
Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the future of frictionless commerce by working together with some of the best brands in the world and some of the best people in the industry to leverage converging technologies that will make it possible to accelerate frictionless commerce faster than ever.

Pivotree provides services focused on the design, implementation, management, and maintenance of complex ecommerce solutions for large enterprises. We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients' business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption.

We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions. Our solutions contain reliable and reputable e-commerce, Data Management, Order Management or Warehouse Management platforms, which run on enterprise grade infrastructure that are customized to meet a variety of client needs, situations, and budgets. Over the next 10 years we will add new categories and capabilities that will define frictionless commerce ecosystems.

This is a journey of technology acceleration combined with consumer readiness and adoption. We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.

**Position Summary**:
The QA Analyst is responsible for verifying software quality by creating and executing plans. eCommerce solutions should be tested in terms of functionality, browser compatibility, performance, reliability, stability and compatibility with the up and downstream system with which it integrates. QA will make sure that testing is well defined (manual vs automated), planned and executed, helping the BA team to gather requisites and define Acceptance Criteria, and helping the development team to ensure that the User Stories are clear and up to date in the ticketing system.
The QA analyst will communicate test status with the Project Manager and/or customers will work closely with software developers to ensure that the features of the software solution are tested and that defects are corrected before the product goes live.

**Roles & Responsibilities**:

- Acceptance criteria definition.
- Retrieving, reviewing and analyzing data.
- Project manager support in sprint planning and control tasks.
- Participate in the project management and technical lead discussions.
- Estimate stories, task and test plans.
- Recommend and help to implement process improvements to the teams.
- Test plan design, execution and reporting.
- Development and execution of automated tests.
- Review logs and trace errors to identify software errors.
- Bug review and prioritizing.
- Write documentation about training and tests.

**Key Skills and Competencies**:

- Manual testing concepts.
- Good verbal and written communication in English
- Requirements verification and validation.
- Strong interpersonal, communication and analytical skills.
- Capable of clearly communicating complex issues to technical and non-technical personnel
- Bachelor’s degree in Computer Science or equivalent.
- Agile work experience
- Concepts of defect reporting.
- Empathy and flexibility: It is necessary to know how to put yourself in the user's skin and its context.
- Observation and analysis. It is important to try to find the cause of the problem.
- Priority and severity analysis. It is important to understand the value of classifying defects and the information necessary to do it.
- Team Work: QA Specialist should work as a team with developers and other stakeholders
- Basic knowledge of codeless SW test automation

Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.