Service Desk Agent
hace 7 días
Company Description**
What We Do**
Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.
By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989.
**Job Description**:
The responsibilities of the service desk agent are to assist with the day-to-day operations of customer service, resolve tickets according to procedures, deal with customer requests and help ensure that customer service is constantly developing and improving.
Service requires presence in customer offices and work in different shifts to cover extended service hours.
**Responsibilities**:
- Follow procedures when handling different topics;
- Provide excellent customer service;
- Properly diagnose issues and route unresolved issues to the next level of support;
- Guide users through IT technical problem-solving process;
- Accurately document user’s information in ticketing system during and after each one;
- Obtain critical customer information through help desk calls by asking questions regarding the customer’s issue;
- Provide first-level End User support and resolution to IT technical issues.
- Interface and coordinate with providers and customers.
**Qualifications**:
- Ticketing System experience (Jira, ServiceNow, Maximo, Remedy, etc.);
- 2+ years of related experience;
- Microsoft Office Suite experience;
Excellent written and verbal communication skills;
- Fluent in written and spoken English
Additional Information**
We offer**
- Strong career opportunities for professionals
- A variety of international projects and mobility across projects
- Professional development support and professional certification opportunities
- Competitive compensation, advanced bonus systems
- Flexible working schedule with a remote possibility
- Corporate, social and cultural events
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