Technical Account Manager, Strategic Industries
hace 6 días
Experience with operational parameters and troubleshooting for at least two of the following technical domains: Compute/ Storage/ Networking/ CDN/ Databases/ DevOps/ Big Data and Analytics/ Security/ Applications Development in a distributed systems environment
- Working with engineering/ technology teams for large customers or a major segment of a large entity in the Public Sector, Enterprise or Start-up industry
- Bachelor’s Degree in Computer Science, Math, or related discipline, or equivalent work experience
At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more. The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.
As we continue to rapidly expand AWS’s Enterprise Support organization you’ll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and active support to achieve AWS certifications.
This role is within our Strategic Industries team. The Strategic Industries team are responsible for strategic accounts and seven industry business units across global verticals - Financial Services, Industrial and Manufacturing, Media and Entertainment, Telecom, Healthcare and Life Sciences, Energy and Utility, and Automotive.
The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us
Additional resources
Culture
We’re passionate about supporting the needs of our people and their family members.
Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.
Key job responsibilities
- Develop trusting relationship with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics and assist with pre-launch planning
- Utilize technical skills to solve difficult support issues and technical challenges
- Understand operational parameters and troubleshooting process for customer issues and escalations
- Advocate for customer needs to overcome adoption blockers and drive new feature development
- Improve customer capabilities by running workshops, operations and architecture reviews
- Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption
- Work with customers across all levels from developers through to C-Suite executives
- Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams and Sales Account Managers
- Technical internal enterprise or external customer-facing experience
- Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)
- Experience in operational services or support environment
- Experience in influencing management stakeholders on technical, operational or business strategic decisions
- Experience with AWS services and/ or other cloud offerings
-
Madrid, España AWS EMEA SARL (Spain Branch) A tiempo completoExperience in technical engineering - Bachelor's degree - Professional fluency in English and Spanish At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics,...
-
Technical Account Manager
hace 1 día
Madrid, España Rithum A tiempo completoRithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins. Today, more than...
-
Madrid, España arsys EN A tiempo completoA leading IT solutions company in Spain seeks a Technical Account Manager (TAM) to act as a primary technical contact for customers. The ideal candidate has experience in technical account management and strong knowledge of cloud computing and systems administration. You will coordinate technical projects, ensuring quality service delivery, while identifying...
-
Madrid, España Veriff A tiempo completoA technology solutions company based in Barcelona seeks a Senior Technical Account Manager to manage EMEA accounts. This role requires leading complex technical engagements and driving customer success from integration to full adoption. Candidates should have 6+ years in technical account management for a SaaS company, with strong client management and...
-
Technical Account Manager
hace 3 días
Madrid, España Fortinet A tiempo completo**Preferred location is Madrid or close to any of our Spanish offices( Madrid, Murcia/Sevilla/Bilbao/Barcelona - working on a hybrid work mode** **Fluency in Spanish and English is mandatory** Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are...
-
Strategic Account Manager
hace 2 semanas
Madrid, España A10 Networks A tiempo completoStrategic Account Manager **Key Responsibilities** - **Hunting Excellence**:Identify, target, and close net-new strategic accounts in assigned region - **C-Level Engagement**:Lead executive level conversations influencing long-term technology roadmaps - **Strategic Deal Leadership**:Own complex, multi-threaded deals, articulating a strong value proposition...
-
Strategic Account Manager
hace 3 días
Madrid, Madrid, España Sphera A tiempo completoSphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on...
-
Technical Account Manager
hace 1 semana
Madrid, España AWS EMEA SARL (Spain Branch) A tiempo completoExperience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc. - Understand operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development -...
-
Technical Account Manager
hace 3 días
Madrid, España Grupo Digital A tiempo completoTechnical Account Manager ( Expertise Connect ) en hibrido. Desde Grupo Digital buscamos incorporar Technical Account Manager para soporte de Expertise Connect Idiomas inglés y español Funciones Technical Account Manager para soporte de Expertise Connect (Premium Support) Grupo Digital Somos un grupo de empresas tecnológicas formado actualmente por...
-
Madrid, España Kyndryl A tiempo completoUna empresa internacional de tecnología busca un/a Technical Account Manager en Madrid. El/a candidato/a será responsable de ser el punto de contacto principal para clientes estratégicos, asegurando la colaboración y alineación con la estrategia corporativa. Se valoran habilidades en gestión de stakeholders, liderazgo y resolución de problemas. El...
