Platform Experience Lead

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life, so companies of any size can turn Human Resources into a source of value for the business and the people in it.

Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join us?

**What do we have to offer?**
- An attractive salary based on your experience and achievement. And the freedom to compose your personal benefit package.
- A dynamic environment: flexible working hours and working from home - everything is negotiable
- Learning opportunities: through an individual development plan and professional training
- Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx

**About the role**:
As the **Experience Lead**, you will report to the Tribe Lead (Director) and be a critical enabler of seamless collaboration between Platform squads and the internal user community.

Your primary focus will be to ensure smooth transitions for deliverables into the internal developer user community while enhancing the overall **developer experience (DX)**. Acting as the primary bridge between Platform squads and the Developer community, you will ensure smooth feature transitions, promote user adoption of automation, and champion positive change management. Your focus will be on enabling a user-centric approach, driving adoption metrics, and creating strategies to enhance the overall experience of internal developers and stakeholders.

Because this role operates across multiple European countries, we expect this person to be **multilingual**. Fluency in **English is mandatory**, and proficiency in one or more additional European languages (such as French, Dutch, German, Spanish, or Italian) is highly desirable.

The ability to communicate effectively across linguistic and cultural boundaries is essential for coordinating developer teams, and stakeholders.

**What do you have to offer?**
- Experience in release coordination and managing user communities in medium-sized organizations.
- Familiarity with Agile methodologies, change management frameworks, and developer platforms/tools.

**Developer-Centric Expertise**
- Experience in creating and tracking experience-related KPIs (e.g., Net Promoter Score, platform adoption rates).
- Proven success in improving developer experience through automation, platform enhancements, and user-centric design.
- Ability to **capture and prioritize the voice of the developer**, ensuring that platforms and tools meet user expectations.

**Strategic Thinking and Metrics**
- Analytical skills to develop and track **KPIs and success metrics**, measuring the impact of new platforms and automation initiatives.
- Strategic mindset to anticipate resistance to change, manage risks, and develop proactive mitigation strategies.
- Empathy and user focus to understand developer challenges and provide tailored support for platform adoption.

**Communication and Relationship Building**
- **Proven ability to build and maintain strong relatio**nships with developers, Agile squads, and stakeholders.
- **Strong communication skills**to convey the benefits of platform changes, automation, and new features to technical and non-technical audiences.
- **Problem-solving**: Ability to identify obstacles and develop creative solutions to improve team efficiency. Exercise high-judgment decision-making for issues and escalations while effectively managing risks and navigating uncertainty.
- **Enhancing Communication**: Establish and maintain effective communication channels between departments to ensure efficient information flow.
- **Empathy**: Recognise and address the needs and challenges of team members to provide tailored support and resources that significantly enhance their experience.
- **Interpersonal Skills**: Build strong relationships with team members and stakeholders to ensure successful Experience initiatives. Demonstrate experience in managing cross-functional teams.

**Feedback Loop Management**: Implement effective channels for regular feedback from Tribe members to continuously enhance Experience programs
- **Collaboration with Stakeholders**: Cultivate strong stakeholder management, negotiation, and conflict resolution skills. Actively seek and identify opportunities for improvement through collaboration.

**Which tasks can you expect?**

**Key Responsibilities**

**Developer Experience and Feature Adoption**
- Collaborate with Product & Platform squads to **transition features, user stories, and platform enhancements** into the developer and user communities, ensuring a smooth and graceful release.
- Act as the **voice of the developer**, capturing feedback to enhance the Platforms and ensuring we meets user nee