Business Analyst

**We Are Waiting for You**

Hi there

I am **Laura,** the recruiter for this position. Nice to meet you

First, a little bit about what I like the most about working at TDC: The environment here is incredibly collaborative and innovative. Our tech-driven mindset fosters continuous learning and growth, creating an atmosphere where everyone can thrive. Now, I can't wait to share this exciting journey with you at the **Zurich**

First off, THANK YOU for considering our company. We understand that finding the right opportunity can be tough, but I’ll try to make it easier.

**Who Are We?**

Let me introduce us. You’re reading about **Zurich Insurance Group**, a global leader in insurance, but this role specifically pertains to **ServiZurich.** Established in Barcelona in 2006, ServiZurich operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich's local and global business units.

In addition to our technological solutions, we excel in investment, administration, and accounting, ensuring comprehensive support for Zurich's diverse operations.

**What Can You Expect?**

At **Zurich Insurance**, we are transforming the way we do business through the power of data and artificial intelligence. We are looking for an AI Analyst to join our dynamic multinational team, where you will play a key role in embedding AI solutions into our business processes.

This role sits at the intersection of data science, AI engineers, digital transformation — enabling Zurich to deliver faster and more consistent risk decisions. You’ll work closely with business teams, data and AI engineers, and technology partners to drive value from AI insights and support the shaping of the next generation of transformational solutions.

You will bridge the gap between business knowledge and AI capability. You’re part of a team that will collaborate with cross-functional teams within the business operation to deploy AI-driven solutions that enhance our operational effectiveness and drive innovation. Your work will directly contribute to our strategic goals, making your role critical to our success.

And you might be thinking: This is great, what will my day-to-day be like, at Zurich? I’m glad you asked.

As a Senior AI Business Analyst you will have the opportunity to:
**Requirements Analysis**
- Collaborate with business teams to translate their needs into clear data specifications
- Work closely with international stakeholders to adapt AI solutions, configurations, prompts and data schemas for country-specific requirements
- Support new implementation of features for AI solutions
- Maintain and extend data schemas to ensure they capture all relevant data required by business teams

**Model & Data Performance**
- Monitor and evaluate the accuracy and business impact of AI models.
- Work with data teams to improve data quality, enrichment processes, and feature engineering for AI models.
- Support continuous improvement initiatives, ensuring our AI use aligns with Zurich’s principles of Responsible AI.

**Collaboration & Change Enablement**
- Act as a bridge between business, data, and IT to ensure consistent understanding of AI outputs and use cases.
- Provide training and guidance to users on using AI capabilities effectively.
- Support Zurich’s AI adoption strategy and contribute to global best practices.

**What Makes You a great Fit?**

While we’re not seeking perfection or expecting you to save the world, we believe that if you meet some of these requirements, you’ll be a fantastic fit for our team. **We are waiting for you**

Skills and experience which are essential for this role:

- Bachelor’s degree in related disciplines to Insurance, Financial Services, Business Analytics
- 10+ years of working experience in a Business Analyst, Insurance Operations or Data Analyst role
- Passion about AI enablement with hands-on exploratory experience with LLMs or AI driven platforms in personal or work projects
- Proven structured business, data analysis and problem-solving skills paired with a business acumen
- Hands-on, open-minded and solution oriented, willing to test, learn, and iterate quickly
- Excellent stakeholder engagement and communication skills.
- Proficiency in English, along with at least one or more other languages

Desirable skills and experiences may include
- Familiarity with Insurance products and business processes
- Experience in data integration, API workflows, or data engineering concepts
- Experience in process automation

**AndWhat Makes Us Special?**

As well as a **competitive salary**and a **yearly bonus**, we offer:

- To support your work-life balance, we have adopted a flexible working model.
- Over 300 euros to set up your home office and additional monthly home office allowance.
- Wide range of internal and external trainings, including English, German and Spanish classes depending on the needs.
- Ticket restaurant and Health Insurance with the flexib