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**Description**
**GROUP BNP PARIBAS**:
The **BNP Paribas Group**is one of the largest international banking networks, with a presence in 72 countries. The organization is an international financial services group, with more than 200,000 employees with solid roots in Europe.
The **BNP Paribas Group**is organized around two main activities: Retail Banking and Corporate & Institutional Banking (CIB).
The IT production has two main entities ITG Production and ITO, with a main governance lead by ITGP.
ITG Production Network Security provide securely some critical services and maintain them constantly in other to offer best possible user experience and accompany the business growth.
The services concerned are Remote Access, Connectivity to Cloud Services (SAAS, IAAS, PAAS), Firewalls and IPS segmentation & filtering and Automation solutions.
The Network Security teams are responsible for designing, deploying, and supporting these services for all IT Group users (~100 000). They are performing that according to the Group guidelines and standards (Security, compliance, features, infrastructures,)
**ABOUT THE JOB**:
MISSION
RESPONSIBILITIES
**Main Duties**
Manage incidents and service requests related to the Citrix XenDesktop infrastructure
Provide technical support for virtual desktop and remote PC users
Conduct testing, analyze runbooks, and draft operational procedures
Participate in technical projects and infrastructure migrations
Coordinate with cross-functional teams to ensure smooth operations
Support other operational teams during transitions to HVD infrastructure
Deliver services from the HVD Service Catalogue in line with SLAs (10,000+ users)
**Service Responsibilities**
Monitor and maintain the health and performance of HVD and Remote PC infrastructures
Perform lifecycle management: new builds, templates, security patches, and upgrades
Configure and support backend systems and endpoints (Zero/Thin Clients, Console management)
Ensure compliance with ITSM processes (Incident, Problem, and Change Management)
Participate in special operations: Disaster Recovery, Business Continuity, and datacenter migrations
Collaborate with L3 Engineering on Continuous Improvement Plans (CIP)
Provide regular infrastructure status and usage reports
Ensure documentation is up to date and of high quality
**REQUIREMENTS**:
**General Requirements**
5+ years of experience in a similar role within a multinational environment (10,000+ users)
Strong analytical, troubleshooting, and problem-solving skills
Ability to work independently and take ownership of tasks
Customer-centric mindset with strong attention to detail
Comfortable working with senior IT management and cross-functional teams
Willingness to participate in on-call rotations and planned interventions outside regular hours
**Nice to have**
Knowledge of SCCM (System Center Configuration Manager)
Experience with Software Asset Management and Vulnerability Management tools
Familiarity with SQL, WMI, and enterprise-level monitoring tools
French language skills (spoken and written)
ITIL Foundation certification
**Languages**
English: Fluent (spoken and written) - Interview will be conducted in English
French: Valued but not mandatory
**SKILLS**:
Citrix XenDesktop and virtualization technologies
Windows 10/11 configuration and support
PowerShell and VBS scripting for automation and data collection
Microsoft Active Directory and Group Policy Objects (GPOs)
ITSM tools and processes (Incident, Problem, Change Management)
Collaboration with infrastructure teams (Networks, Storage, Wintel, etc.)
**Other**
Work Schedule: On-site services between 07:00 and 19:00, covered in weekly 8-hour shifts
On-Call Services: Provided outside regular hours, covered in weekly rotations
Planned Interventions: May occur outside working hours, including weekends
Location: On-site presence required
**BENEFITS**:
- Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
- Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
- Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
- Flexible compensation plan.
- Hybrid telecommuting model (50%).
- 32 vacation days.
**DIVERSITY AND INCLUSION COMMITMENT**:
