Office Support Administrator

**Do you want your voice heard and your actions to count?**

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

**Would you like to work for one of the World's largest banks in an exciting, dynamic and international environment?**

We are currently recruiting for an **Office Support Administrator** in **Madrid (6-9 months)**.

MUFG Bank Europe N.V. (MBE) is a fully-owned subsidiary of Mitsubishi UFJ Financial Group (MUFG), one of the largest ranked Financial Groups in the world in terms of assets. A world-class set of businesses and more than 180,000 employees in 50 markets. MUFG offers stability in an ever-changing market, providing services to high-profile clients worldwide.

For more than 50 years MBE offers corporate and investment banking services to both Japanese and non-Japanese corporate customers in The Netherlands and, through its branches. The goal is to be among the top performing foreign-owned banks operating in The Netherlands, providing value-added banking services and excellent operations, fulfilling both Japanese and Global Multinational Corporate customers' needs.

At MBE we are committed to contributing to a more sustainable future. Thus, we will encourage you to embed environmental, social & governance (ESG) factors in your everyday work and in our culture.

The MBE subsidiary based in The Netherlands is a network of branches (Germany Branch (Dusseldorf, Hamburg, Frankfurt, Munich), Spain Branch (Madrid, Barcelona), Belgium Branch (Brussels), Austria Branch (Vienna)), managed from Amsterdam.

**The role includes the following**:
Customer Operations Support:

- Provide support for processing of customer operations (guarantees, loans, foreign exchange, remittances, etc.).
- Assist in resolving customer queries and issues by liaising with Front Office departments and customers.
- Contribute to the maintenance and update of customer records and databases.
- Filling and archiving customer operations documentation.

Finance Support:

- Support with Reconciling banks statements. Suspense’s account reporting and other internal controls.
- Support the preparation of financial reports to local Management.
- Support the preparation of regulatory reporting, mainly to Bank of Spain.
- Support the audit processes providing the necessary information requested.

Administration Support:

- Assist with general administrative tasks related to office maintenance, processing of invoices, managing mailing, maintenance of archives, etc.

**In order to be successful in the role, you will need the following**:
Skills and experience:

- Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
- At least 1 year of experience performing similar tasks, preferably in the banking industry.
- Proficiency in Microsoft Office Suite
- Excellent communication skills, both verbal and written in English and Spanish, with the capability to interact professionally across all organizational levels.
- Ability to work both independently and as part of a team in a dynamic environment.

**Personal requirements**:
Integrity and Responsibility
- Balance Risk with Opportunity
- Customer Focus
- Demonstrate Global Perspective

Professionalism and Teamwork
- Drive For Results
- Collaborate and Build Partnerships
- Communicate Effectively and Professionally

Challenge Ourselves To Grow
- Influence and Inspire Others
- Lead Change & Seek Continuous Improvement
- Think Strategically
- Manage and Develop Talent

**What do we have to offer**:
We offer you a role in one of the largest banks of the world in a growing and international environment. You have various opportunities to develop yourself and we will support you with that by offering various training and development possibilities.
- We take into account your home situation and your ambitions and help you to balance work and private life.
- Monthly team events.
- To work in an ambitious, international environment with colleagues from different countries and cultures, who strive for the best.

**Additional information**:
Acquisition in response to this vacancy is not appreciated.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive