[esp] Sales and Service Engineer Spain

hace 3 días

Madrid, España Biologic A tiempo completo

A high technology company from Grenoble, BioLogic designs, manufactures and supplies precision instruments for electrochemistry and energy storage to research laboratories and blue chip industrial companies around the world.

BioLogic is a medium sized French company (130 employees in France) with an international reach. We have a sharp growth internationally (6 offices across the world and a wide distribution network) with 30% of our business in foreign markets.

To support our business growth in Spain, we are looking for a Senior Sales and Service Engineer.

Reporting to the Regional Sales Manager, your key roles and responsibilities are to:

- Strengthen sales effort for the region by working in coordination with sales manager and head office
- Engage in calling and visits to potential customers to identify business opportunities
- Develop interest of customers in our equipment, identify business opportunities and recommend solutions
- Maintain customer/prospect database and activity details
- Communicate effectively with customers and build strong relationships with them
- Liaise with local vendors as required to deliver local accessories
- Prepare and submit reports on customer facing activities to the management in prescribed formats
- Perform Instrument installations, calibration, service and preventive maintenance as required along with accompanying documentation and reports
- Take ownership to resolve or escalate customer issues and complaints and provide ongoing onsite or remote technical support as per client requirements
- Perform and document the installation and operational qualifications of all new instruments
- Resolve instrumentation issues through hardware and software troubleshooting
- Work in coordination with the team and actively participate in team meetings
- Other miscellaneous duties as assigned

**Requirements**:

- **Experience** | Minimum 2 to 3 years of experience Institutional sales and service, Industries, R&D Centres
- **Proficiency** | in the area of analytical instruments, preferably related to electrochemistry and battery testing
- **Education **| B.E / B.Tech. in Electrical or Electronics; MSc. Chemistry, Physics, Electronics; Any specialization in Electrochemistry
- **Language** | Fluency in Spanish and English
- **Travel** | up to 75% (Madrid / Pays Basque)

**Preferred**:

- Knowledge of Electrochemistry, Battery Testing, Solar and other non-conventional technologies
- Proficiency in MS Office, including Word, Power Point, Excel
- Ability to create and deliver presentations

**Skills**:

- Organization, planning and prioritization
- Ability to build relationships
- Meeting Sales Goals
- Problem solving & Analytical mindset
- Proactive and has an eye for details
- Maintaining proper records of all sales and service activities
- Ability to learn troubleshooting skills quickly and can handle service issues independently
- Ability to drive a sales and calling / visits to customers

**We offer**:

- Home office
- Cultural diversity through an international organization and international customers
- Intensive and supervised training period to be able to work in autonomy as quickly as possible
- Regular training and development opportunities

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