Customer Service Knowledge Analyst

hace 4 días

Barcelona, España Blu Selection A tiempo completo

Our client - a luxury automotive brand - is creating their Customer Interaction Center from scratch and they are looking for a Knowledge Analyst to revolutionize their customer service quality. For this, we are looking for someone with previous experience in knowledge/data analytics in the (luxury) customer service industry. By actively joining the organization, you will be a true brand ambassador. Interested to learn more?

**Your responsibilities and impact as a Customer Service Knowledge Analyst for a Luxury Automotive Brand will be**:

- Managing the overall information in the interaction center and maintaining an overview of the content available
- Ensuring knowledge accuracy and quality of the latest information by stakeholders in the customer interaction center
- Independently creating content based on input from multiple stakeholders
- Securing integration of new knowledge into operational systems, programs, and training
- Preparing and communicating new knowledge to relevant knowledge recipients based on relevance evaluation
- Develop and update training content
- Creating content, coordinating review/approval process with stakeholders and if necessary, coordinating translations

**Skills, qualifications and interests you need to succeed in this role**:

- Senior-level specialist with several years of experience in knowledge management
- Experience in a customer service position
- Having excellent verbal and written communication skills
- Full professional proficiency in English
- Technological affinity to handle technical content
- Willingness to understand complex automotive products/services
- Motivated and empathetic personality, with a self-dependent and accurate working style.

**What´s in it for you?**
- Competitive salary
- Working in a non-hierarchical, fast-paced and highly changeable environment
- Being part of the creation of the Customer Interaction Center of one of the world´s leading luxury automotive brands
- Working in an inclusive, diverse, and international team
- Possibility to partially work from home after the initial training months

**Your future company**:
An innovative luxury automotive brand that is currently creating an in-house Customer Interaction Center. They have offices worldwide to cater to the needs of their international clientele. The Customer Service department in Barcelona will focus on the markets of various European countries.

  • Customer Service Knowledge Analyst

    hace 1 semana

    Barcelona, España Blu Selection A tiempo completo

    Our client - a luxury automotive brand - is creating their Customer Interaction Center from scratch and they are looking for a Knowledge Analyst to revolutionize their customer service quality. For this, we are looking for someone with previous experience in knowledge/data analytics in the (luxury) customer service industry. By actively joining the...

  • Customer Service Analyst

    hace 2 semanas

    Barcelona, España Desigual A tiempo completo

    If you consider yourself a team player, customer focus, dynamic, you also are a fashion passionate, we have an opportunity for you in our offices in Barceloneta. As a Customer Service Analyst you will have the responsibility to optimize the Omnichannel Services related processes and tools under his/her responsibility (payment & fraud prevention, preparation...

  • Customer Service Analyst

    hace 7 días

    Barcelona, España Novartis A tiempo completo

    **AAA Statement** **Advanced Accelerator Applications, a Novartis company, is an innovative medicines company focused on the development of products for targeted radioligand therapy and precision radioligand imaging. We are committed to transforming patients’ lives by leading innovation in nuclear medicine.** **AAA offers professionals the opportunity to...

  • Customer Service Agent Dutch Speaking

    hace 7 días

    Barcelona, España Digital Customer Care Company BV A tiempo completo

    **Remote job. Start on August 1st.** Looking for a varied remote agent role within an innovative global business? Able to speak Dutch? Then we’re looking for you! Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of Dutch for the position of Customer Service Agent. **Our story (the short...

  • Cic Operations

    hace 7 días

    Barcelona, España Porsche Digital España A tiempo completo

    We want to build Porsches’ Customer Interaction Center (CIC) in Barcelona together with you. At the CIC we want to create something new and innovative to inspire the customer experience of the Porsche brand. You may think of it as a call center - but way better! You are an essential part of Porsches customer success, so you might as well call yourself a...

  • Customer Service

    hace 4 días

    Barcelona, Barcelona, España Uplift People Consulting A tiempo completo

    About UpliftUplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment...

  • Customer Service Manager

    hace 7 días

    Barcelona, España UNITH A tiempo completo

    Our company is experiencing rapid growth with an ever-expanding number of partners and clients. We are actively seeking exceptional individuals to join our Barcelona-based startup and contribute to meeting the increasing demands of our clientele. UNITH is a leader in transforming customer journeys through cutting-edge conversational AI. We specialize in...

  • Workplace Solutions

    hace 6 días

    Barcelona, España JPMorganChase A tiempo completo

    **JOB DESCRIPTION** If you are seeking a client facing role that promotes exceptional customer service and innovation this may be the position for you. As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client...

  • Workplace Solutions

    hace 6 horas

    Barcelona, España JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** If you are seeking a client facing role that promotes exceptional customer service and innovation this may be the position for you. As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client...

  • Workplace Solutions

    hace 6 horas

    Barcelona, España JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** If you are seeking a client facing role that promotes exceptional customer service and innovation this may be the position for you. As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client...