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Travel Manager
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Overview:
IE is looking for a Travel Manager to manage the corporate travel account. They will be responsible for the ongoing operations and management of the relationships with all vendors within the travel category.
**Responsibilities**:
- Develop strategic policies and programs for corporate travel, ensuring compliance in all aspects of travel procedures.
- Work closely with the travel suppliers or account team responsible for activating each program to ensure the big picture goal of the program is met.
Expert management of all travel tools (online agencies and others).
- Lead the travel program consolidation in IE Offices, for consistency and organizational alignment.
- Provide intensive training and resources regarding the selected online travel booking tool to all users.
- Provide impeccable internal customer service to IE community as the main point of contact. Support on strategic directives and projects.
- Advice on travel documents, insurance, risk assessment etc.
- Manage the duty of care system for IE travellers.
- Handles stressful situations and deadline pressures well. Ability to problem solve on behalf of the company.
- Effectively and quickly intake, triage, and solve issues by engaging with the online agency operations team.
- Deliver regular and ad hoc travel reporting to the Financial Department. Define performance KPIs and goals aligned with the business strategy.
- Stay updated on the latest trends and suppliers related to the activity. Propose improvements to raise awareness across sustainability to accelerate the journey toward more sustainable business practices.
- Drive continuous improvement of travel programs and processes.
- Self-assessment of the quality of service through surveys to internal customers.
Qualifications:
- Proven experience and expertise as Travel Manager with at least 5 years of experience.
- Bachelor’s degree in Tourism, Business, or related field. Master’s degree would be a plus.
- Advanced English and Spanish (oral and written).
- Knowledge of international travel law, regulations and customs is highly desirable.
- Advanced knowledge of GDS, Online Booking tool, Travel & Expense tool.
- Working knowledge of MS Office.
- Experience in working with multicultural teams, projects, and customers. Proactive and adaptable.
- Excellent communication (oral and written), negotiation and professional presentation skills.
- An analytical mind with customer-oriented approach.
- Experience managing and implementing travel programs and technology.
- Highly driven and dedicated outlook which includes flexibility and a willingness to work outside of normal business hours when required.
