Content Strategist, Community Help
hace 2 semanas
**Content Strategist, Community Help & Education Responsibilities**:
- Explain complicated product and policy concepts in simple, jargon-free language using Meta’s voice
- Collaborate with product, marketing, operations and legal teams to create content for product launches
- Work with the operations teams to write clear, compassionate support messaging
- Make data-driven decisions to improve Meta’s support experiences and troubleshoot known issues
- Manage multiple projects simultaneously while maintaining close attention to detail and meeting tight, frequently changing deadlines
**Minimum Qualifications**:
- 3+ years of professional writing experience
- 2+ year(s) experience in one or more of these areas: help and support content, content management systems and workflows, editorial quality assurance, online operations at a tech company, technical writing for a software product or in AR/VR
**Preferred Qualifications**:
- Project management experience, with the ability to work through ambiguity and manage competing priorities
- Experience defining, tracking, and reporting on content metrics
- Knowledgeable in data-driven analysis
- XML skills
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