Director Franchise Operations North West Europe

Wyndham Hotels & Resorts is now seeking a Director Franchise Operations North West Europe to join our team in Spain

**Job Summary**:
The incumbent will be responsible for the overall performance of the WHR franchised hotels within the N&W Europe region, primarily Spain & Portugal with additional properties elsewhere in mainland N&W Europe, and will be required to establish, support, maximize and maintain relationships with both existing and new franchisees /owners and General Managers, in order to drive overall performance

The Director - Franchise Operations will manage critical relationships with key stakeholders, for example, hotel ownership companies the success of which will have a fundamental influence on the company’s balance sheet. This individual will add value in respect to both the operating business of the hotels with focus on brand standards and engagement, quality, revenue optimization, guest service and financial measures. They will engage with the franchisee community throughout their designated territory to maintain the service, quality & consistencies of approach required by our brands and enhance overall performance of the hotels.

The incumbent will be responsible for the full cycle of operational support and will be required to document and deliver a strategic plan for the support, enhanced performance and ongoing retention of the hotels within their remit, acting as an ambassador for WHR and each of its brands, as well as being a consultant to each individual property.

**Key Performance Indicator Responsibility**:

- RevPar Growth
- Royalty Fees Income
- Level of outstanding debt amounts
- Satisfaction surveys from franchisees
- Brand engagement
- QA and Guest satisfaction results
- Wyndham Rewards enrolments

**Key competencies**:
**Relationships**

**Detail Focus**

**Problem solving**

**Communication**

**Analysis**

**Empathy**

**Commercial and financial acumen**

**Consultative**

**Customer service**

**Flexibility**

**Autonomy**

**Experience/Certificates/Education**:

- Qualified to degree level or equivalent, ideally within a hospitality or related discipline
- Proven track record as a Hotel / General Manager or functional Manager with full P&L responsibility
- Fluency in written and spoken Spanish & English is essential
- Able to undertake regular international travel, including nights away from home
- Must be able to travel regularly and freely throughout Europe
- Proven capability in strategic planning and commercial acumen
- Proven experience in a multinational and multicultural business environment
- Experience of a franchised environment would by an advantage

**COMPANY OVERVIEW**:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

**Job Location**: WHG Spain, Entrada por C/Leganitos, 47 Planta 9ª, Madrid, N/A 28013
Employment Status: Full-time

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