Customer Representative

hace 1 semana

Malaga, España Emprego ES A tiempo completo

Summary/Objective

As a Customer Support Agent you will support and work towards the vision and strategy of our clients Contact Centre. You are the face of the company in every step of the customer journey, taking ownership for all inbound and outbound contacts from customers and colleagues. Responding in a proactive manner by taking the time to understand the needs of each customer and provide a resolu-tion on the first instance wherever possible.

Main Responsibilities:

- Engage and build rapport quickly with customers & colleagues by listening to and understanding their needs
- To take ownership of contacts to ensure every customer always receives the highest level of customer service
- Ensure that you personalize the customer journey by giving the customer the right choices and making sure their needs are at the heart of everything that you do
- Deal with any customer query or concerns personally, in a positive and respect-ful manner throughout the whole customer journey
- Recognize appropriate opportunities to add value to the customer and the busi-ness through great conversations
- Drive your own performance to achieve individual and team business KPI's and objectives
- Take personal ownership for your own self-development by actively seeking learning opportunities
- Actively support any business change & initiatives with pace, supporting contin-uous improvements to ways of working
- Take responsibility for your own actions, ensuring you keep up to date with all communications, processes, and procedures
- Ensure customers and the business are kept safe through compliance to all pro-cedural and regulatory legislation such as Data Protection etc
- Adopt a sales through service approach, ensuring that customers needs are matched to the best product

We Offer:

- Full time (39 hours/week) and a long-term contract
- Schedule: Rotative, Monday to Friday 9-20

**Requirements**:

- Native/bilingual level of Spanish
- 2nd language required: English, Catalan, Euskera or Galician
- Ability to demonstrate excellent communication and interpersonal skills
- Passionate about providing excellent customer service ensuring customers con-tinue to use the service
- Must have a first-class telephone manner and ability to deal with customers in a confident way
- Effective team player with a positive attitude and willingness to take ownership
- Passionate and enthusiastic about developing new skills and personal develop-ment
- Must have a competitive

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