Tech Support Manager

hace 2 semanas


Barcelona, España Pay Retailers A tiempo completo

Indefinite
- Full time
- 08034, Barcelona, Barcelona, Spain
- Finance

PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments.

The Settlements Manager is responsible for the daily activities of performing all settlement processing to ensure accuracy and compliance with all applicable regulations. This position will also be in charge of overseeing the settlement, reconciliation and reporting functions for transactions with Merchants.

**Job Duties and Responsibilities**:

- Oversee daily operations of cash management, trade settlement and coordinate with Treasury Operations, and counter parties to ensure smooth settlement process
- Formulate operational risk control measures and procedural manual and ensure proper adherence
- Participate in various IT projects and User Acceptance Test relating to enhancement of in-house treasury system
- Checks, verify and authorise settlement instructions for merchant volumes to be settle
- Checks and signs settlement and payment instructions to banks/counter-parties.
- Forecast daily and weekly settlements in advance to facilitate cashflow management.
- Check and ensure all reconciliations are verified accurately and timely.
- Check and ensure accurate and timely payment and collection for all money settlement by the scheduled date and time as per requirement of relevant exchanges
- Daily interaction with Treasury operations, Controller and accounting teams, Operations, IT, and other key finance groups
- Coordinate with Controller and Treasury Ops on the implementation of new regulatory requirements and initiatives affecting Treasury related areas
- To ensure errors are minimised through a methodical and meticulous approach to work and by understanding and assuming primary responsibility for all aspects of their allocated daily processes
- To act as a team player and work with internal stakeholders Controller, FP&A and Treasury Ops to clarify interpretations and reporting requirements
- Consistently seek opportunities to improve processes, controls and procedures
- Work closely with operations to reconcile daily cash balances and resolve pending cash discrepancies as necessary
- Identify gaps in current practices with the goal of increasing efficiency

**Requirements**:

- Bachelor’s degree in business, accounting, or related field
- Spanish fluent and English Advanced will be a plus
- 5+years of experience as a Settlements Manager
- Dealing with ad hoc queries from management
- Knowledge of foreign currency products, trading practices and markets, along with strong mathematical, analytical skills
- Effective business partnering skills and ability to build and maintain strong working relationships
- Strong understanding of economic and banking processes
- Solid knowledge of local tax compliance regulations and reporting
- Excellent knowledge in Excel (mandatory)
- Outstanding analytical skills
- Self-motivated, with ability to lead and drive change initiatives, can-do attitude
- Good organisational/time management skills, structural thinking

**What we offer**:

- Competitive salary
- Opportunities to grow within a company in hypergrowth stage
- Additional days of holidays ✈
- Free language classes ‍
- Private health insurance covered by the company.
- At least one day of home office per week
- Possibility to increase your net salary through our flexible retribution partner
- Excellent work environment and good collaboration.
- Free coffee/Tea and snacks from the company



  • Barcelona, España Q-Tech A tiempo completo

    **Descripción** Q-Tech is the leading IT Recruitment Company, and now we are looking for a Technical Support Team Manager As Manager of the Technical Support Team, you will be in charge of the Technical Support department for Spain and France, reporting to the Customer Care Manager. Your main functions will be leading the team, being a representative at...


  • Barcelona, España EVPassport A tiempo completo

    **About EVPassport**: EVPassport is the technological evolution of EV charging software and hardware for forward-thinking companies around the world who place high value on the satisfaction of their customers. Developed with a deep understanding of Enterprise SaaS, our team establishes solutions best fit for your business needs. We operate in the United...

  • Tech Support Agent

    hace 2 semanas


    Barcelona, España Edpuzzle A tiempo completo

    **About us** Have you always wanted to put your passion for education to use on the job? Would you like to work with an incredible team making an impact on learning around the world? If you answered yes, we can't wait to meet you! And just who are we? Edpuzzle is a leading edtech company with offices in San Francisco and Barcelona and over 10 years of...


  • Barcelona, España Alea A tiempo completo

    A leading tech support firm located in Barcelona is seeking a Technical Support Agent. This role involves addressing technical issues, troubleshooting problems, and ensuring a seamless user experience. The ideal candidate will have at least two years of tech support experience and be fluent in both English and Spanish. The position offers a competitive...


  • Barcelona, España Q-tech A tiempo completo

    Desde Q-tech buscamos Data Project Manager para incorporarse a una compañía líder del sector de la movilidad , con más de 100 años de historia , presencia internacional y en un momento clave de crecimiento y transformación tecnológica . Obtenga más información sobre este puesto leyendo los detalles a continuación y luego envíe su solicitud para...


  • Barcelona, España ALEA A tiempo completo

    A leading technology company in Barcelona is seeking a motivated Technical Support Agent to enhance client experience by troubleshooting issues and providing efficient solutions. The ideal candidate should have at least 2 years of experience in tech support within a tech or SaaS environment, be fluent in English and Spanish, and possess strong communication...


  • Barcelona, España SamBoat - Nautic Manager A tiempo completo

    **About**Nautic Manager** (SamBoat's SaaS Solution)** Samboat.it is a peer-to-peer boat rental startup based on the collaborative consumption model. The platform allows boat owners to easily offset their costs, while sailors can rent a boat at a lower price. Inspired by major successes like Airbnb, Blablacar, or Drivy, SamBoat is growing at an exponential...


  • barcelona, España Velenosi & Meredith Consulting A tiempo completo

    A leading global tech support firm is hiring a Spanish-speaking Customer Support Agent to join their team in Athens, Greece. The role involves assisting customers through phone, chat, and email for a prominent home tech brand. Candidates should be fluent in Spanish and have a good command of English. The position offers competitive salary, bonuses based on...


  • Barcelona, España Velenosi & Meredith Consulting A tiempo completo

    A leading global tech support firm is hiring a Spanish-speaking Customer Support Agent to join their team in Athens, Greece. The role involves assisting customers through phone, chat, and email for a prominent home tech brand. Candidates should be fluent in Spanish and have a good command of English. The position offers competitive salary, bonuses based on...

  • Product Manager

    hace 2 semanas


    Barcelona, España Docplanner Tech A tiempo completo

    Company Description Dear **Product Manager**, welcome to our **mission**; **Who are we?** We are **Docplanner Tech**, a group of people working in Engineering, BI, & Product teams across the globe, driven by the Docplanner Groups’** mission** **to make the healthcare experience more human** for our patients, doctors, and clinics; and we do it well. We...