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Head of Operations
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David Kennedy Recruitment is working with a leading media straming platform that is looking to recruit Head of Operations for their Valencia office.
Position: Head of Operations
Location: Valencia, Spain
Employment type: Full-time
Remuneration: Base salary.
**DUTIES AND RESPONSIBILITIES**:
- Lead the team of customer experience experts
- Design policies that align with overall strategy
- Implement efficient processes and standards
- Coordinate operations and find ways to ensure customer retention
- Ensure compliance with local and international laws
- Oversee the implementation of technology solutions throughout the organization
- Manage contracts and relations with customers, vendors, partners and other stakeholders
- Evaluate risk and lead quality assurance efforts
- Oversee expenses and budgeting to help the organization optimize costs and benefits
- Mentor and motivate teams to achieve productivity and engagement
- Report on operational performance and suggest improvements.
**REQUIREMENTS**:
- Proven experience as Head of Operations, Operations Director or similar leadership role
- Familiarity with all business functions including HR, finance, supply chain and IT
- Experience with Customer Service/Customer Experience
- Fluent in English (verbal and written)
- Knowledge of data analytics and reporting
- Good with numbers and financial planning
- Outstanding communication and negotiation skills
- Excellent organizational and leadership ability
- Analytical mind
- Problem-solving aptitude.
**BENEFITS**:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.
