Customer Experience and Events Coordinator

hace 6 días

Barcelona, España IESE Business School A tiempo completo

This is a temporary position.

This position is internally known as “Campus Experience Services Coordinator” and is part of the Campus Experience Services Team (CES).

The CES is responsible for the delivery logistics of IESE programs and courses, from coordination of events, management of resources and control of activities (i.e.: punctuality of sessions, quality of service, rapid resolution of unforeseen events, management of interactions with students) in effective and efficient way. The team provides timely, personalized services that generate first-class customer experience.

**Main responsibilities**:

- Program Coordination & Event Management:

- **Program Delivery and Student’s Support**: responsible for all the tasks related with internal and external providers, as for example: badges, seating charts, room reservations, photography, lunch arrangements, etc
- **Customer Service**:

- **Events management**: design event & costumer journey.
- Coordination with speakers, follow-up, organization of agenda and gifts.
- Support Press Relations needs; production of promotional materials (foams, screens, posters, html etc.).
- **Projects Involvement**:

- Continuous monitoring of current practices and proposal of new approaches that improve participant experience, such as standardization of best practices, simplification, and digitalization of tasks.
- **Budget, calendar control and follow-up of**:

- Event production
- Program delivery and closing
- Satisfaction survey
- Thank you letters, statistics, audiovisuals material, etc
- **Onboarding of new team members.**

**Job Requirements**
- **
Available for immediate start.**:

- Team player that can lead improvement projects.
- Experience in Customer Service or Customer Experience role
- Experience in Events coordination (multiple/simultaneous events is a plus).
- Proactive, acts towards resolution of issues.
- Great interpersonal skills to interact with internal and external stakeholders.
- Fast to learn and able to work under pressure and with competing priorities.
- Basic notions of protocol.
- Fluency in **English** and Spanish.
- Detail oriented.

**Travel and availability requirements**:

- Available to attend events after work time and on approximately two Saturdays per trimester. (This extra time is to be compensated with weekdays off)

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