Customer Success Manager

hace 3 días

Madrid, España Enghouse A tiempo completo

Enghouse Interactive is looking for a **Customer Success Manager** for Spain with +5 years of experience in account management specialized in the technology sector being a differentiator in the contact center world.

**Who we are**:
Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of video solutions, services and contact center software serving thousands of customers for over 35 years.

**Responsibilities**:

- Manage assigned acounts and act as the primary point of contact for client relationships
- Build trust and create meaningful relationships among tunnels and customers
- Anticipate customer requirements and potential challenges
- Identify opportunities to cross-sell and upsell clients on additional products and services
- Prepare and submit executive reports to the Sales Manager
- Manage and develop channels.
- Support sales with customer renewals, proactively identifying and prioritizing resources and effort based on perceived risk, potential growth, strategic value, and renewal schedule
- Work closely with Sales, Pre-sales, and Operations teams to ensure an exceptional customer experience and take care of any customer issues
- Communicate process/ tools/ systems improvement opportunities
- Serve as the primary contact in solving complaints and addressing service or product issues
- Analyze and document the country's potential market behavior, business advances, and customer achievement outcomes

**To be successful in this role, you have**:

- 5+ years experience in Commercial Area
- English and Spanish
- Experience in directly managing client relationships in product companies
- Experience in Contact Center Solutions
- Experience in SaaS or Software industry
- Bachelor's degree in Telecommunications, Computer or Electronics Engineering, Business Administration, Computer Systems Administration, Economics or Marketing
- Strong leadership skills to advocate cross-functionally on behalf of customers
- Prior experience managing a diverse portfolio of customers
- Passionate about helping customers and relationship development
- Excellent listening, verbal, and written communication skills

**What we offer**:

- Participation in an exciting project in a large multinational company in the technology sector within the Contact Center World.
- Professional growth and projection.
- Joining a dynamic and stable work team, committed to the objectives and philosophy of the company.
- Large portfolio of technological solutions to meet the requirements of the contact center.

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