Enterprise Support Manager

hace 1 día

Madrid, España AWS EMEA SARL (Spain Branch) A tiempo completo

Analyze and present operational reviews to customer leadership
- 4+ years managing technical teams
- 5+ years of experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
- Must have a track record of effectively managing technical teams

Job summary

As an increasing number of large enterprises move their critical systems to the cloud, we are in need of high-powered technical leaders to help Amazon’s largest and most strategically important customers navigate the operational challenges of cloud computing. You will work with our top-tier customers, supporting the software development life-cycle for cloud services, operations management of active services, and business relationships with AWS.

In this role, you will have the opportunity to help shape and execute a strategy to build mind-share and broad use of Amazon Web Services with one of our largest customers. You must possess management and customer-facing skills that enable you to represent AWS well within a customer’s environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management. You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings and quick innovation available only in the cloud.

**Meet two of our ESMs**:
Every day will bring new and exciting challenges on the job while you:

- Champion and advocate for Enterprise customers within Amazon Web Services (be their voice)
- Develop the team responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
- Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
- Help Enterprise customers define IT and business processes that work well with cloud deployments
- Engage with Director and C-Level executives to translate business needs into technical and operational plans
- Work with AWS executive leadership to influence the product roadmap
- Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
- Experience scaling an organization through rapid growth or expansion
- Previous experience in technical account management, business relationship management or consulting
- Previous experience managing a budget or P&L
- An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)
- Proficient in communicating complex ideas, either with the written word or in presentations
- Excellent analytical skills with a track record of achieving balance in innovative thinking with a strong customer and quality focus
- A degree in an STEM field is a plus; an MBA is a big plus
- Experience with AWS service offerings

Amazon is an Equal Opportunity-Affirmative Action Employer - Female / Minority / Disability / Veteran / Gender Identity / Sexual Orientation.

  • Manager, Enterprise Support

    hace 6 días

    Madrid, España Infoblox A tiempo completo

    It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of _Inc_. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently...

  • Enterprise Sales Manager Iberia 1

    hace 2 semanas

    Madrid, España Support Revolution A tiempo completo

    Select how often (in days) to receive an alert: Create AlertSupermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology...

  • Enterprise Sales Manager Iberia 1

    hace 1 semana

    Madrid, España Support Revolution A tiempo completo

    Select how often (in days) to receive an alert: Create Alert Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology...

  • Enterprise Relationship Manager

    hace 3 días

    Madrid, España Citrix A tiempo completo

    Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and...

  • Enterprise Services Manager

    hace 3 días

    madrid, España Stripe A tiempo completo

    Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That...

  • Enterprise Solutions Expert

    hace 3 días

    Madrid, España Allot A tiempo completo

    **Who we are** Allot Ltd. (NASDAQ, TASE: ALLT) is a provider of leading innovative network intelligence and security solutions for service providers and enterprises worldwide, enhancing value to their customers. We embrace an Agile way of working, priding ourselves on being fast, diverse and dynamic. We are real team players who are ready to go the extra...

  • Desktop Support Engineer

    hace 6 días

    Madrid, España Sharp Brains - Global IT Support A tiempo completo

    **JOB DESCRIPTION** Desktop Technician will provide day to day local Position Responsibilities and Functions - Provide first/second level contact and problem resolution for customer issues. - Work with vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all reported...

  • Enterprise Services Manager

    hace 3 días

    Madrid, España Stripe A tiempo completo

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount...

  • Major Account Manager, Enterprise

    hace 5 días

    Madrid, Madrid, España Fortinet A tiempo completo

    DescriptionMajor Account Manager, Enterprise Madrid, SpainRole Overview: Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently...

  • Major Account Manager, Enterprise

    hace 5 días

    Madrid, Madrid, España Fortinet A tiempo completo

    Job DescriptionMajor Account Manager, EnterpriseMadrid, SpainRole Overview:Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently...