Customer Service

hace 5 horas


Tres Cantos, España Trouw Nutrition A tiempo completo

**Responsibilities**:

- To supervise day-to-day operations with the customer service department and with the local team leaders.
- To respond to customer service issues in a timely manner.
- To create effective customer service procedures, policies, and standards.
- To develop customer satisfaction goals and coordinate with the team to make sure we are meeting expectations.
- To implement an effective customer experience program.
- To maintain accurate records and document all customer service activities and discussions.
- To assess service statistics and prepare detailed reports.
- To stay informed on the latest industry techniques and methodologies.

**Requirements**:

- Bachelor’s degree.
- A minimum of 5 years of proven experience in a customer service position
- Skills to lead change projects and know how to motivate the teams
- Proficiency in Microsoft Office (Advanced excel and Power Point) and customer service software.
- Great level in both spoken and written English
- Good understanding of management practices and techniques.
- Willingness to travel through Spain and Portugal visiting the different teams.


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