Representative, Customer Service

hace 24 horas

Granada, España Signature Flight Support A tiempo completo

As the face of Signature, it is the duty of the Customer Services team to ensure both crew and passengers are greeted promptly and professionally at Reception & receive a first-class experience throughout. Brand standards and the passenger areas should be maintained to an exceptional standard and in line with SFS brand guidelines.

Main Responsibilities:

- Meet arriving flights, carry out passport/visa checks and relay this information on to the Operations department for instruction.
- Ensure crew and passengers of departing flights have appropriate documentation checked prior to departing and escorting crew and passengers to their aircraft.
- Liaise with other departments to pass on details of any services requested, or information pertinent to each flight.
- Accurately complete relevant customs, immigration, and special branch paperwork.
- Provide exceptional customer service to all customers.
- Maintain the passenger reception, lounge, and staff kitchen and conference room in a clean and efficient fashion, providing complimentary refreshments and an excellent service to its users.
- Ensure a safe culture through daily observation, shift briefings and handovers.
- Assist the security team in preparing the screening of passengers and luggage as per DFT and Signature Flight Support protocol.
- Assist with the input of Tailwins points, and the collection targets for the Signature Customer Loyalty Survey.
- Provide escorts of vehicles on the ramp and lifts for customers to and from offsite locations.
- Ensure compliance with local airport authorities for identification and driving permits.
- Work positively and support Health and Safety department in creating a positive safety culture.
- Report any incidents and providing reports as required.
- Submit Near Miss Reports and reporting of hazard observations.
- Ensure excellent Health and Safety performance is always attained according to internal policy to achieve Zero incidents and accidents.
- Act as a stand-in for CSR Supervisor (sickness, holidays etc.), ensuring the team are working effectively on a 24-hour basis where appropriate.

Knowledge, Skills and Experience Required:

- Previous experience working within a customer service environment is highly desirable, ideally gained ‘front of house’.
- Educated to GCSE standard with a minimum of C grade (or work based equivalent).
- Strong customer service skills.
- Proficient with general Microsoft programmes e.g. Word, Outlook, Excel.
- Good communication & listening skills, a team player and innovator.
- Self-motivated with strong time management skills.
- Ability to work accurately under pressure in an operational environment.
- Flexibility of start and finish times within the shift pattern & a willingness to work occasional overtime (particularly in busy periods) is highly desirable.
- Excellent personal presentation.
- A calm approach to problem solving, last minute changes and the ability to work accurately under pressure.
- A checkable five-year employment history.
- Full and clean driving licence.
- Additional languages would be an advantage

**An Equal Opportunity Employer M/F/Disability/Vet

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